Customer Service Data Entry

Philadelphia, PA ***** 267-***-**** ***********@*****.***

RITA MASIH

Proven Administrative Assistant with a track record of enhancing office efficiency and mastering data entry at PJP Marketplace. Excelled in customer service, resolving inquiries with professionalism, and fostering strong client relations. Skilled in Microsoft Office Suite, adept at maintaining confidentiality and improving document organization. Demonstrated ability to streamline processes, significantly boosting productivity and customer satisfaction. PROFESSIONAL

SUMMARY

Customer Service Data Entry

Computer Skills Office Administration

Microsoft Office Suite Customer and client relations SKILLS

ADMINISTRATIVE ASSISTANT 01/2012 to Current

PJP Marketplace, Philadelphia, PA

SUNDAY SCHOOL TEACHER 01/2010 to Current

PAKISTANI NEW LIFE CHURCH, Philadelphia, PA

WORK HISTORY

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

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Ensured accurate record-keeping with diligent data entry and database management for vital company information.

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Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

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Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

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Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

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Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.

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● Encouraged class participation to build student confidence and interest in church teachings. Managed classroom behavior to maintain safety and promote orderly learning environments.

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Enhanced student understanding by incorporating hands-on activities and creative teaching methods.

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● Employed variety of instructional aids, methods, and materials to provide for creative CUSTOMER SERVICE REPRESENTATIVE 02/2009 to 12/2011 Becker's School Supplies Inc., NEW JERSEY

teachings, helping children grow spiritually.

● Prepared age-appropriate weekly lesson plans aligned with church teachings.

● Maintained Sunday School area through providing decoration and literature.

● Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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● Updated account information to maintain customer records.

● Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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● Processed customer service orders promptly to increase customer satisfaction. Community College of Philadelphia, Philadelphia, PA Associate of Arts, Liberal Arts And General Studies, 06/2015 EDUCATION

English

Native or Bilingual

Urdu

Native or Bilingual

Hindi

Native or Bilingual

Punjabi

Native or Bilingual

LANGUAGES

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