Customer Service Representative
Resume:
EMPLOYMENT HISTORY
Customer Service Representative, Teksystems/UCare Minnesota, Remote Demonstrated thorough knowledge of contracts, policies, and procedures Provided exceptional service to members and external customers Researched and resolved complex inquiries, to include billing issues, claims and appeals Analyzed contract details to accurately determine member coverage Resolved over 100 daily member calls, improving service quality JUN 2023 - OCT 2023
Sales Representative, Lincare, Remote
Worked on assigned RBCO reports, ensuring accuracy and timeliness Boosted account management efficiency and decreased held sales, actively handling 30+ accounts daily Enhanced prescription renewal processes through strategic collaboration with healthcare professionals Streamlined insurance submissions, expediting patient access to necessary medical supplies Demonstrated proficiency in Excel for document preparation JUN 2021 - MAY 2023
Sales Retention Specialist, Dish Network, Remote
Outperformed in key metrics, consistently in the top 10% of all retention agents Boosted customer retention via superior service and strategic actions Maintained high accuracy in customer data management, ensuring effective communication Used competitive analysis to refine service offerings, enhancing customer loyalty Significantly improved customer retention and loyalty DEC 2019 - APR 2020
Medicaid Eligibility Specialist, Maximus, Topeka, KS Improved individual record accuracy via meticulous data entry Adjudicated applications within mandated time frames Expedited application review process, ensuring timely decisions on eligibility Analyzed denied cases to identify errors, improving case reassessment accuracy JUL 2018 - DEC 2019
Recruiter, Express Employment Professionals, Topeka, KS Interviewed 15+ candidates daily, consistently filling crucial vacancies Effectively screened candidates, identifying strengths and weaknesses Engaged passive job seekers through innovative strategies, broadening candidate pool Created job descriptions based on thorough research, aligning with position requirements Streamlined recruitment by managing applicant tracking, conducting interviews, and background checks OCT 2016 - DEC 2017
Recruiter, Manpower, Manhattan, KS
Leveraged social media and other sourcing channels for recruitment Conducted initial interviews and pre-screening assessments, ensuring high-quality candidates Developed strong relationships with key hiring managers, enhancing collaboration Streamlined candidate tracking using advanced CRM tools. 3831 SW South Park Ave #A59, Topeka,
USA, 66609
*************@*****.***
CARLIE APRILL
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer Service Representative with over 9 years of experience in enhancing customer satisfaction and streamlining service operations across sales and healthcare sectors. Proficient in managing high-volume calls, resolving customer inquiries with detailed accuracy, and maintaining meticulous records. Skilled in leveraging extensive knowledge of customer service protocols and CRM software to boost efficiency and client retention. APR 2015 - FEB 2018
Call Center Sales Supervisor, Advanced Call Center Technologies, Junction City, KS Led 15+ call center agents, ensuring high customer satisfaction Managed escalated calls and difficult customer interactions Generated performance reports, tracking key call metrics Boosted team sales targets by 30% through strategic incentive programs. Monitored daily call logs to ensure adherence to quality standards. Improved recruitment process, reducing time-to-hire by 25% Utilized analytical skills for candidate assessment Contributed significantly to workforce quality
EDUCATION
2006 - 2009
Associate of Arts, University of Phoenix, Remote
Completed professional development in Information Technology with an emphasis on web design. SKILLS
Salesforce Technical Troubleshooting
Escalation Management Call Center Customer Service Recruitment Performance Evaluation
Team Supervision Billing
Payroll Time Management
Project Management Problem Solving
Communication CRM Software
Account Management Client Retention
Sales High-Volume Calls
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