Virtual Assistant Customer Service

VENUS VILLAMAYOR

Address: Dasmarinas City, Cavite

Contact Number: 099*-***-****

Email Address: ***************@*****.***

POSITION:

Virtual Assistant

PROFILE:

To work in an environment which encourages me to succeed and grow professionally,

and where I can utilize my skills and knowledge appropriately. I am seeking a challenging

position where I can contribute positively to the organization's goals while continuously

developing my abilities and expertise. By leveraging my strong work ethic, adaptability,

and passion for learning, I aim to make meaningful contributions that drive both

personal and organizational success.

EDUCATION:

Bachelor of Science in Business Administration

Eulogio “Amang” Rodriguez Institute of Science and Technology

2012 - 2016 Graduated

TRAINING:

Virtual Assistant Training

Clairvoyance Academy

June 3-June 14, 2024

Virtual Assistant Advanced Training (Google Workspace)

Clairvoyance Academy

June 17- June 21, 2024

SKILLS AND KNOWLEDGE:

Team Leading, Time Management, Strong customer service skills, Exposure to computer work, Google Workspace skills, Honesty and Integrity, Ability to communicate, Aspiring individual who desire excellence in task, Bilingual (English, Tagalog)

PROFESSIONAL EXPERIENCE:

PJ Lhuillier Group of Companies

One of the leading and largest non-bank financial provider in the Philippines

Branch Appraiser (Person in Charge)

August 22, 2023 to January 15, 2024

Promoted to manage the overall performance of the branch, its attainment of sales and pawn targets, control of its operating expenses. Responsible for giving good customer service, appraising items, ensuring the proper safekeeping, and accounting and monitoring of pawned items and cash position, while at the same time ensuring that proper discipline and conduct in the branch is observed, according to the values, rules and standards established by the company.

Area Appraiser

June 1, 2023 to August 21, 2023

Responsible for accepting pawned items, gold and diamond. Meets the monthly target/quota set by the Management.Create, update, and review financial reports related to branch performance within the area or Branch Assignment or Duty. Ensure compliance with the KYC (Know Your Client) standard for new transacting clients. Provide good customer service for all clients.

Business Client Relation Associate 3 (BCRA 3 / Vault Custodian)

February 2, 2018 to May 31, 2023

Oversee all the transactions and processes in the branch. Establish safe keeping on jewelry pawn items, auctionable items and all the branch funds. Ensuring that the branch vault is secure at all times and that all money, securities, and other valuables are only accessed by authorized personnel. You will monitor the branch vault's security system, maintain the vault's inventory, and record all transactions.

Business Client Relation Associate 2 (BCRA 2)

August 16, 2017 to February 1, 2018

Provides clerical and administrative support to branches of Cebuana Lhuillier. Monitor the movement of items in and out of the branch and record inventory. Attend promptly and handle client queries/concerns in an efficient and timely manner. Provides excellent customer service. Handle branch transactions-remittance,pawning, insurance and other financial products/services.

Business Client Relation Associate 1 (BRCA1)

July 20, 2016 to August 15, 2017

Responsible for all aspects of the cash management function of the branch, including cash processing, reconciliation, and reporting functions completed in a timely manner while in compliance with policy and regulations of the company. Accepts the customer payment through cash.

Contact this candidate