Customer Service Call Center
Resume:
Catrina Sharp
Memphis, TN *****
**********@*****.***
Work Experience
Desk associate
Hampton Inn and Suites - Memphis, TN June 2021 to present
● Greeting and thanking guests in a sincere, friendly manner.
● Checking guests in on arrival and out on departure.
● Posting charges to appropriate guest accounts.
● Anticipating and addressing guests' needs, and resolving their problems and complaints.
● Assisting guests with disabilities.
Call Center
SITEL - Memphis TN May 2017 to 2019
● Answering phones from customers professionally and responding to customer inquiries and complaints.
● Researching required information using available resources.
● Handling and resolving customer complaints regarding product sales to customer service problems.
● Providing customers with the organization’s service and product information.
● Processing forms, orders, and applications requested by the customers.
● Identifying, escalating priority issues and reporting to high-level management.
● Routing inbound calls to the appropriate resources.
● Following up complicated customer calls where required.
● Completing call notes and call reports as necessary and updating them in the CRM.
● Obtaining and evaluating all relevant data to handle complaints and inquiries.
● Recording details of comments, inquiries, complaints, and actions taken.
● Managing administration, communicating and coordinating with internal departments.
● Other duties as assigned.
Medical Assistant
Methodist Hospitals Inc. - Memphis, TN May 2014 to November 2017
● Taking medical histories.
● Explaining treatment procedures to patients.
● Preparing patients for examinations.
● Assisting the physician during examinations.
● Collecting and preparing laboratory specimens.
● Performing basic laboratory tests.
● Instructing patients about medication and special diets.
●
Team Leader, Electrolux
Memphis, TN December 2005— 2013
- Actively display, managerial courage by proactively addressing issues and conflicts; take ownership for the team and their performance.
- Supports and instructs associates and assists as necessary.
- Ensure production documentation and data are timely, accurate and complete.
- ESD certification.
Education
High school diploma
Southwest Community
Skills
Customer Service
Proficient in use of Microsoft word
Writing
Filing Paperwork
Troubleshooting
Problem solving
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