Customer Service Project Management
Resume:
VICKIE WINFIELD
804-***-**** ************@*****.*** 25005 Gilmar Court, North Dinwiddie, VA. 23803 PROFILE SUMMARY
Highly dedicated, motivated, and growth-focused professional with experience in management Planning, organizing executing, Scheduling, evaluating and resolving computer issues, data management and expert in Handling internal and external customer issues. Skilled in management, customer service, project management, and negotiating commercial agreements. Out of the box, an intuitive thinker who adopt innovative ways to elevate organizational performance with exceptional leadership, planning, and training abilities, utilizing technical expertise. Strong work ethic and commitment to compliance with professional codes, regulations and company’s policies.
CORE COMPETENCIES
Reliable, self- motivated individuals with excellent work ethic and integrity.
Outstanding interpersonal skills with strong team spirit and great respect for diversity
Exceptional analytical and problem-solving skills to identify and resolve problems promptly
Excellent written and verbal communication skills for documentation and correspondence
Proficient with computer systems and Microsoft Office Suite (Word, Excel, PowerPoint) SKILLS HIGHLIGHTS
Technical Instruction
Hardware Installation
Software Support
Network Administration
Operating System Management
Technical Support
Microsoft Office Suite (Microsoft
Word, Excel, PowerPoint)
Basic Knowledge of Office
Equipment
Ability to type 40+ w.p.m.
Data Entry
Computer Security
Data Backup
Database Management
AS400
Virtualization
IT Project Management
Technical Writing
User Training
IT Service Management
Network Security
Email Administration
Collaboration Tools
PROFESSIONAL WORK EXPERIENCE
OPERATIONS SUPPORT SPECIALIST 2007 - PRESENT
Food Lion Distribution Center, Disputanta, VA
Provide technical assistance and troubleshooting for computer systems, hardware, and software, ensuring efficient operations and resolving issues promptly.
Coordinate and process grocery and perishable receiving, ensuring accurate inventory levels, managing stockrooms, and maintaining a organized and efficient receiving process.
Investigate and resolve customer claims, ensuring timely and fair resolutions, and maintaining accurate records and documentation.
Led teams as a Lead, providing guidance, training, and support to ensure successful operations, and fostering a positive and productive work environment.
Accurately enter and manage data, ensuring data integrity, and maintaining up-to-date records and reports.
Provide exceptional customer service, responding to inquiries, resolving issues, and ensuring customer satisfaction.
Implement process improvements, identify and resolve operational issues, and maintain a high level of productivity and efficiency in all roles.
PART-TIME IT INSTRUCTOR 2010 - 2012
Olivet Christian Academy, Petersburg, VA
Designed and implemented engaging lesson plans to introduce basic computer knowledge to Pre-K through K3 students, aligning with curriculum standards.
Taught grade-level fundamentals, including computer basics, digital citizenship, and technology skills, adapting instruction to meet diverse learning needs.
Implemented innovative ideas for hands-on interaction, making technology accessible and fun for young learners, and promoting interactive learning experiences.
Maintained a safe, organized, and inclusive learning environment, ensuring effective classroom management and minimizing technical issues.
Monitored student progress, provided constructive feedback, and identified areas for improvement, adjusting instruction to meet individual needs.
Collaborated with teachers to integrate technology into existing curriculum, enhancing student learning and promoting digital literacy.
COMPUTER SUPPORT SPECIALIST/ANALYST 2006 - 2007
Circuit city corporate office, Richmond, VA
Provided timely and effective technical assistance and troubleshooting for computer systems, hardware, and software, resolving issues and ensuring minimal downtime.
Analyzed and resolved complex technical problems, identifying root causes and implementing permanent solutions, and documenting resolutions for future reference.
Managed and maintained computer systems, including installation, configuration, and updates, ensuring optimal performance and security.
Maintained accurate records and reports of technical issues, resolutions, and system performance, providing insights for improvement and optimization
Provided technical guidance and training to users, ensuring they had the necessary skills to effectively utilize computer systems and software.
Managed and resolved technical incidents, including prioritization, troubleshooting, and resolution, ensuring prompt restoration of services.
COMPUTER OPERATOR 1988 - 2006
Southside Regional Medical Center, Petersburg, VA
Executed daily operations tasks, including loading peripheral equipment such as tapes and printer paper, to ensure seamless system functionality.
Applied operating system upgrades and patches to maintain optimal system performance and security.
Assisted in creating and managing username and password logins for employees, ensuring secure access to systems and data.
Performed regular backups, disk storage, archiving, and restoration of data on AS/400 systems to ensure data integrity and availability.
Installed anti-virus software on all network-connected computers and performed periodic scans to detect and remove malware and viruses.
Diagnosed and resolved system malfunctions and technical issues in a timely and efficient manner, providing expert technical assistance to users.
Provided guidance and training to employees on best practices for computer usage, ensuring compliance with organizational policies and procedures
EDUCATION
BETA TECH, 09/2001
Richmond, VA
Computer Support Specialist, Diploma Earned
STRAYER UNIVERSITY, 2024
Chesterfield, VA
Bachelor's of Science, Computer Science
DINWIDDIE COUNTY HIGH, Diploma Earned
Dinwiddie, VA.
CERTIFICATION
Computer Support Specialist
REFERENCES
AVAILABLE UPON REQUEST
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