Social Media Manager, Content writer, Customer Care Specialist

MELODIE MICHELLE WOOD

**** *** ***** **, *******, Texas, 75783, US 903-***-**** *************@*****.*** I'm seeking a full remote position and to be able to utilize my skills in a reputable Company/Organization, such as your own as a Social Media Manager and/or a Creative/Content Writer or Customer Service Specialist.

I'm exceptional in using social media tools and technology to reach a larger audience with information. I am adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually remote motivated environment. My Social Media Marketing Research and Analysis Skills are strong! Having 21 years of Social Media Manager experience, I've created, maintained, grown some to over ten thousand likes and manage daily eighteen Facebook Pages, since 2003 and all on my own! Also as a Creative/Content Writer with six years of successful experience in Writing/Editing/Poetry.

I excel in Customer Care and I can diffuse problems easily. My interpersonal skills show me to speak professionally and gain insight as to what the customer needs and I establish a rapport with that customer. I make them feel as if they are my only customer.

I believe I would be an asset to your Company/Organization because I am a hardworking and forward-thinking professional and with many moons of experience writing about several varieties of genres, through prose and poetry. I am exceptional at writing poetry and prose while incorporating graphics. My social media management skills only highlight and makes my writing abilities bloom so it teams them together for a magnificent duel! I am a published author as well as a published poet. I am also able to provide you with any links you may need, in order to view my entire portfolio online! I am also committed to detailed fact-checking and thorough research. My proofreading and editing skills are right on the money each time! I have a keen eye for detail. I'm also a digital media expert with writing and editing experience for online platforms with experience in audio, video, graphic design, and web content management. I am a versatile and creative professional.

I have strengths in adhering to deadlines, utilizing my self-motivational skills, heavy interpersonal skills, strong editing and writing skills, leadership skills, taking charge as well as creating poetry or prose of any genre and successfully creating amazing posts for peoples engagement. I may not have the formal education that some do but I make up for it with twenty-one years of social media management experience and six years of creative content writing, with one year as a customer service specialist and I have what takes to perform the skills successfully for the job you posted, I just need someone to see that and give me a chance. Thank you for your time and for considering my resume for the position available and I look forward to hearing from you. I hope you have an amazing rest of your day! Public opinion understanding

Blogging expert

Social Media Expert

Social Media Marketing

Creative Writing

Content Writing

Strong graphic and visual sense

Strategic planning

Problem resolution

Multimedia research

Detailed Research Skills

Organization

Decision-making

Story editing

Fast learner

Meticulous Editing skills

Sound Proofreading Skills

Exceptional writer

Photo editing and retouching

Story development

Highly organized

Invoice generation

Product and service knowledge

Customer service

Planning and coordination

SEO Content

SEO Keyword Research

Investigative skills

Research expert

Social media

Leadership Qualities and

Skills Keen eye for editing

WordPress knowledge

Self-starter

Search engine optimization

Collaborative

Flexible schedule

Self motivated

Positive Attitude

Punctual

Excellent at Motivating Others

AI intelligence

Marketing and advertising

Effective leader

Strong verbal communication

Extremely organized

Relationship building

Data analysis

Interpersonal and written communication

PROFESSIONAL SUMMARY

SKILLS

Business, English Grammar - High School 1981

Shelbyville High School Shelbyville, TX

Marched in the High School Marching Band from 1978-1981 Played Lead Trumpet in the High School Band from 1978-1981 Majorette/Baton Twirler from 1979-1981

Maintained a B+ GPA

Addiction and Recovery Couseling - Some college (No degree) Grand Canyon University Online Arizona

I was attending online school from Grand Canyon University from 2012-2013 and unfortunately, due to personal family challenges, I was unable to finish the course to receive my Bachelor's in Science.

My LinkedIn Professional Profile: https://www.linkedin.com/me?trk=p_mwlite_feed-secondary_nav Owner of Personal Blog February, 2019 to Present

Xtreme RAW thoughts from Michelle ~ Uncensored Quitman, TX Used my knowledge of public opinion, social media, and traditional media to create engaging and attention-grabbing stories. Selected and updated stories and photos for the homepage carousel. Pursued and developed stories on a variety of topics both independently and for assignments. Wrote, edited, and produced stories for a variety of platforms, including the web and digital media. Conducted research and double-checked all facts to maintain a high standard of journalistic integrity. Pursued and developed stories independently and for assignment, covering range of topics. Kept the blog's aesthetics up to date by using images and troubleshooting issues. Shot video and still photos to accompany news stories. Made dynamic graphics to go along with blog posts. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Had an excellent attendance record and was always on time for work. Wrote articles and news stories for publication on the internet, coordinating images and layout to ensure proper presentation. Set up and conducted interviews with people who were knowledgeable about the topics covered in each story. Performed research and checked all facts to maintain high standard of journalistic integrity. Creative Content Writer SEO September, 2017 to October, 2018 SEO Company Remote, TX

Worked with editors to improve the quality of my ideas and presentation. Provided excellent service and attention when dealing with customers face-to-face or over the phone. Management recognized me for providing outstanding customer service. Developed a reputation for punctuality and hard work. Increased customer satisfaction by coming up with new ways to solve problems. Followed specific narrative, grammatical, and structural styles for different pieces. Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements. Worked with others to brainstorm new article possibilities.

Was effective in meeting deadlines and in scheduling articles Provided excellent service and attention when dealing with customers face-to-face or over the phone. Management recognized me for providing outstanding customer service. Worked with the copywriting team and the creative director to complete all phases of client projects, from planning to timely delivery of high-quality deliverables. Created original, creative content for promotional advertisements and marketing materials. Oversaw all phases of production and reviewed and edited the final copy for accuracy. EDUCATION

ADDITIONAL INFORMATION

WORK HISTORY

Creator/Admin/Manager May, 2010 to Present

Facebook Groups Quitman, TX

Create announcements

Update group cover photo

Manage group settings

Scrutinize member profiles and accept/decline member requests with feedback Create and schedule new engaging posts

Encourage members to follow group rules

Reach out to brands for collaboration

Approve and decline members’ posts with feedback

Look out for Spam/Trolls and Report them immediately to Facebook. Block and Delete any posts they made recently and Block them from the group as well Welcome new members

Like and comment on every post

Add/remove other admins and moderators

Find other relevant groups and reach out to admins of those groups for collaboration to grow business or group size Track the right metrics to understand the growth of the community daily, weekly and monthly and drive it with the moderator team. Figure out growth hacks and opportunities to expand the community and revenue coming from the community. Understand conversation and consumer insights from the community and work with the moderator team to create highly engaging content on the same. Try out new Facebook group features and third party tools to see what tools I can use in order to manage the group better. Experiment with other channels like WhatsApp, Instagram, and Telegram to engage their members even more or segment them better. Regularly utilize AI as a tool and to free up some of my time, so I am a better time manager and more available for the group members. Social Media Expert - Volunteer August, 2003 to Present Meta Business Suites/Facebook Pages Remote, TX

Identified appropriate marketing channels and target customers for campaigns. Collect appropriate data using various research methods to broaden results and optimize marketing strategies. Create campaigns and specific marketing strategies for clients. Coordinate with social media, public relations, and other teams to execute product introductions Look at demographic data to determine the best targets, competitor offerings, and persuasion tactics. Create research findings documentation for project managers, customers, and other marketing staff to use in making informed decisions about future plans. Improved advertising efforts by creating content for media relations, corporate communications, and other appropriate posts. Forecast marketing trends based on historical data in order to fine-tune campaigns and increase sales. Maximize advertising efforts by creating content for media relations, corporate communications, and social media posts. Adapt marketing plans for specific audiences based on specific research. Write copy for marketing, advertising, and websites that was both engaging and effective. Create, manage, grew and maintain eighteen Facebook pages alone. Write copy for marketing, advertising, and websites that was both engaging and effective. Create campaigns and specific marketing strategies for clients. Maximize advertising efforts by creating content for media relations, corporate communications, and social media posts. Administrative Assistant Supervisor November, 2000 to March, 2014 Paxton Enterprises, Inc. Center, TX

rovided expert clerical support by handling a wide range of routine and special requests efficiently. Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Completed ten employees' bi-weekly payroll.

Increased customer satisfaction by using superior conflict resolution and problem-solving abilities. Codified office structures and processes to promote teamwork and performance. Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems. Kept accurate, current, and compliant financial records by monitoring and addressing variances. Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities. Was in charge of client and personnel appointment scheduling and itinerary coordination. Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees. Created daily reports to help business leaders make key decisions and plan their strategic operations. Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records. Intervened between executives and employees during arguments and diffused tense situations using patience and expertise. Used motivational and analytical strategies to assist employees with day-to-day work and complex problems. Evaluated employee performance and implemented incentives and team-building events to boost morale. By automating client correspondence, record tracking, and data communications, I was able to improve office operations. Gathered and analyzed administrative cost data.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Was in charge of the owner's schedule and appointments as well as the scheduling process. Executive Assistant to the Owner March, 1984 to August, 2000 Harry's Lawn And Garden Rosharon, TX

I was involved in all aspects of the business since it's beginning. Responded to emails and other correspondence to facilitate communication and improve business processes. Maintained strict confidentiality to maintain customer confidence and protect operations. Sorted and opened incoming mail from the post office, then placed envelopes in bins for distribution to all departments. Cleaned and organized the reception area to maintain company appearance standards. Booked tickets and made travel arrangements for the staff, including flights, hotel rooms, and ground transportation. All office supplies, including ink cartridges, toner, and paper, were ordered. Increased team productivity by keeping supplies organized and well-stocked. Was in charge of data entry, resume tracking, and the applicant tracking system. Was involved in field work from the start.

Assisted the owner by answering phones, responding to guest inquiries, and providing information about the company's services during most holidays downtime. Oversaw the AP/AR/PAYROLL when files were kept and all paper receipts, invoices, etc. All of the company's insurance renewals were completed by me, including property, workers' compensation and general liability. Used discretion and good judgment when it came to using company materials and supplies. Responded quickly to customer concerns and resolved issues using patience and remained calm while diffusing the situation at hand. Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents. Kept track of everything.

Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket. Conducted surveys of customers to determine customer satisfaction and identify areas that needed to be improved. Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes. Had planned ahead.

Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets. Was responsible for processing up to ten customer orders per day. Solved problems in a diligent manner

Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date. Provided service to customers and wrote customer contracts and invoices for services rendered. Used agile work methods to ensure that projects were completed quickly and successfully. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Identified appropriate request solutions within the anticipated price range by determining customer needs through careful and active listening skills. Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments. Provided each customer with exceptional service by listening to their concerns and answering their questions.

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