Customer Service Training Program

Benjamin Cardy

Leesville, LA ***** • 337-***-**** • ********@*****.*** • WWW: Bold Profile

Professional Summary

Versatile and dependable, demonstrated through a varied career with roles at Cubic and Vernon Parish School Board, showcasing exceptional problem-solving and team collaboration skills. Achieved significant improvements in training program impact and school environment cleanliness, leveraging strong attention to detail and customer service abilities. Skills

Punctuality

Basic Repairs

Cleaning Expertise

Sanitation Techniques

Problem-Solving

Attention to Detail

Responsible and Dependable

Team Collaboration

Customer Service

Customer service-focused

Strong Work Ethic

Decision-Making

Work History

Role Player, 08/2008 to 01/2010

Cubic – Fort Polk, LA

Leveraged strong communication skills to convey complex concepts clearly and convincingly during simulated events.

Contributed creative ideas to improve scenario design during planning meetings with training teams, enhancing overall program impact.

Enhanced participant engagement by incorporating realistic scenarios and props in role-playing exercises.

Adapted improvisational skills to create dynamic and responsive characters, ensuring challenging training environments for participants.

Successfully transitioned between multiple roles in a single day without compromising character integrity or performance quality.

Consistently met strict deadlines for character preparation and memorization while maintaining attention to detail in performances.

Exhibited flexibility when faced with unexpected challenges or changes within scenarios, demonstrating adaptability under pressure.

Ensured participant safety by maintaining awareness of physical boundaries during emotionally intense role-playing activities.

Demonstrated strong teamwork abilities by collaborating effectively with other role players on multi-character scenes, creating cohesive storylines. Utilized excellent listening skills during simulations to respond appropriately while staying true to assigned character personas.

Collaborated with trainers to develop immersive learning experiences, resulting in improved skill retention for participants.

Cashier/ Cook, 11/2008 to 05/2009

Wendy's – DeRidder, LA

Welcomed customers and helped determine their needs. Greeted customers entering store and responded promptly to customer needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Sales Floor Associate, 01/2010 to 06/2011

Walmart – Alexandria, LA

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.

Greeted customers, helped locate merchandise, and suggested suitable options. Dispatcher, 06/2011 to 07/2014

Vernon Parish Sheriff Dept E-911 – Leesville, LA

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need. Monitored Police and Fire radios to provide assistance to responding personnel. Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams. Recorded and tracked emergency requests utilizing computer-aided dispatch systems. Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

Dispatched and coordinated emergency services teams according to high-priority calls. Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Read system maps and caller information, and documented details in system. Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.

Answered calls from automatic routing system and took basic information from callers. Assessed emergency requests and made quick judgment calls to determine appropriate action. Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders. Proved successful working within tight deadlines and a fast-paced environment. Patient Care Taker, 08/2014 to 11/2014

Leading Healthcare – Pineville, LA

Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.

Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.

Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.

Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.

Assisted patients with daily living activities for improved quality of life and increased independence.

Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.

Veterinary Assistant, 07/2019 to 09/2020

College Village Animal Clinic – Anchorage, AK

Positioned animals for diagnostic imaging such as x-rays and scans. Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.

Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.

Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Provided compassionate care for animals during treatment and recovery from illnesses or injuries. Administered medications to animals in treatment and documented changes in condition. Provided customer support to clients, answering questions and addressing concerns. School Custodian, 11/2021 to Current

Vernon Parish School Board – Hicks, La

Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.

Kept building spaces premises clean inside and outside. Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.

Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.

Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.

Moved furniture for cleaning and set up for special events. Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Completed routine floor stripping, sealing, and finishing. Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.

Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.

Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness. Education

High School Diploma : 05/2008

Hicks High School - Hicks, LA

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