Branch Manager Assustant Vice President Hub Manager

Todd E. Neighbor

****.********@*****.*** • 406-***-****

LinkedIn • Great Falls, MT, 59405

Accomplished and results-driven professional with extensive experience in leading all facets of branch banking, including mortgage lending, loan origination, credit analysis, business debts, and account management.

Strategic leader; instrumental in managing financial resources, developing/attaining sales goals, and delivering qualitative customer service. Adept at monitoring internal control processes and verifying accurate transactions. Demonstrated expertise in streamlining operations, marketing mortgage products, issuing credit cards, and supervising CDs/IRAs accounts. Skilled in implementing innovative techniques to resolve complex business issues and secure potential growth opportunities. Well-versed in standardizing general lending policies, while administering, delegating, networking, and meeting clients’ needs as per bank’s objectives. Solid history of success in offering military services to Great Falls community.

Core Competencies

Mortgage Operations

Loan Portfolio

Strategic Planning

Individual Retirement Account

Customer Service

Branch Management

Team Training & Leadership

Recruitment & Selection

Credit Union Management

Fundraising Events

Process Improvement

Financial Services

Accomplishments

Ranked in top 10% of company for revenue and sales generation on regular basis.

Expanded club from 93 to 111 members in short period of time by changing bylaws to include evening members.

Mentored teller to become Universal Banker and assisted to promote UB to Payment Solutions Market Manager.

Successfully coached five individuals to Branch Manager roles and one individual from administrative assistant to HR professional role at US Bank.

Rebuilt all cabins, lodge, bathhouse, and pavilion at Camp Rotary over last nine years by receiving $500K+ donation from Ian Davidson of D.A. Davidson and company.

Raised $97K+ for underprivileged kids to attend summer camps during annual fundraising event, Harvest Howl for Camp Rotary by serving as bank chair-person for past nine years.

Supervised and trained three tellers to become Client Relationship Consultants, while appointing two mortgage officers to ensure market growth in U.S. Bank Home Mortgage sales.

Professional Experience

Comparion Insurance Agency, Great Falls, MT 2023 to Present

Licensed in 8 states offering advice choosing insurers, 401K consulting, annuities, asset protection, helping select coverage limits, income replacement, insurance consulting, ATV Insurance, Boat Insurance, Car Insurance, Condo Insurance, Home Insurance, Life Insurance, Motorcycle Insurance, Pet Insurance, RV Insurance, Renters Insurance, Snowmobile Insurance, Umbrella Insurance.

U.S. Bank, Great Falls, MT 2020 to 2023

Hi-Line Hub Manager Assistant Vice President

Support to manage six centers in Hi-line and Greater Great Falls, MT, including NW, Havre, Chester, Fort Benton, and Shelby. Work with Agile to establish float CRC throughout hiring process to fill center positions in interim. Maintain safe traffic flow by installing concierge desks with phone and Lab top service in main lobby to meet and greet arriving guests. Focus on team development and follow up during meetings on most recent discussion with US survey findings. Ensure team alignment with Hub by using daily Words of Wisdom. Leverage assistance of partners, such as customer experience, digital, and workforce AP managers to attain broader understanding of tools and methodologies.

●Conducted one-on-one meetings with team members and weekly Hi-Line Hub Call.

●Hired several CRCs to help with head count and made permanent hours in each center work.

●Promoted and executed two mottos, such as “To Work Smarter, Not Harder," for encouraging team members to adopt digital first mindset for making life bit simpler.

●Trained team to meet client expectations/requirements by organizing phone conversations to achieve 80%+ online transactions through implementation of “Building Relationships One Call at Time" slogan.

●Delivered instructions on playbook management to achieve success in center and obtain buy-in.

●Introduced the team to Ginny Kneer in Ag lending, Kristina Pollard in Small Business, Reed Bassett in commercial, Alan Paxton in lending, Audrey Sanchez in credit cards, Denise Burk in Payment Solutions, Karen Cleveland in Mortgage, Laura Brown in customer support and Molly Romero in Digital.

Branch Manager (2007 -2020)

Oversaw performance of four to seven employees. Established daily and weekly sales targets attained by banker, customer relationship consultant, and tellers. Led several operations, including marketing mortgage products, auto loans, reserve/premier loans, new accounts, and business debts across Great Falls Market.

●Met all objectives of product closings by developing and training staff regarding care call techniques.

●Adjusted organizational structure in adherence to U.S. bank personnel standards.

Additional Experiences

Branch Manager HSBC Mortgage Services

Branch Manager Wells Fargo Finance

Loan Processor/Teller/New Accounts Representative Southwest Montana Community Federal Credit Union Butte & Anaconda

Education

Bachelors, Major: Business Information Technology Montana Tech, University of Montana

Licenses

Full Lines Property Casualty, Life and Health and Limited Lines Credit License

Notary

NMLS Licensed (National Mortgage Licensing System)

Honors & Awards

U.S. Banks Pinnacle Award “Top 10% of Company”

Legends of Possible Nominee, 2022 Legends of Possible Quarter 3, 2018 Legends of Possible Quarter 2, 2018 Annual Pinnacle Winner, 2016 Annual Pinnacle Winner, 2013 Quarter 4 Pinnacle Winner, 2013 Quarter 2 Pinnacle Winner, 2013 Quarter 1 Pinnacle Winner, 2013 Quarter 4 Pinnacle Winner, 2012 Quarter 3 Pinnacle Winner, 2012 Quarter 2 Pinnacle Winner, 2012 Quarter 2 Pinnacle Winner, 2011 Quarter 1 Pinnacle Winner, 2011 Cruise and $10,000.00 Cash, 2010 Top Tier Annual Pinnacle Winner Top Tier “Top 5% of Company” 2010 Manager of the Year Award. Won Mediterranean Annual Pinnacle Winner, 2010 Amazing Chase Winner – Trip to Big Sky, 2008

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