Administrative Assistant Customer Service

Carol Niewiarowski

Summary:

* Analytical, organized, focused, efficient and performance-driven professional with over 10 years’ experience in facilitating support services and office management

* Strong organizational, technical, training, and interpersonal skills with the ability to independently plan and deliver client administrative needs

* Assisted customers in selecting and purchasing required products in a retail environment

* Managed extensive schedules, calendars, meetings and calls to support Senior Management

* Provided Administrative support to the Project Managers

* Managed all aspects of retail stores, employees, cash handling, Customer Service, etc.

* Detail-oriented achiever with the ability to prioritize and align key initiatives connected to multiple projects being completed with full accuracy

Key Skills:

* MS Suite 2003, 2007, 2010, 2014

* PowerPoint

* Word

* Excel

* Visio

* Outlook/SharePoint

* Onboarding and Offboarding

* Oracle Financials with AR Emphasis

* Netacil Data System-information Entry

* Google Docs

* Order Processing and Logistics

Extensive filing office documenttation

Typing and maintenance of. Documents

Scanning and extensive data entry

Photocopying printing and mailing

Large ans small mailings

Education:

Keller School of Business Blended 2012

Masters- Marketing & E-Commerce

Minor- Project Management

University of Phoenix, San Jose, CA 1997

Bachelor of Science- Business Management, San Jose, CA

Certification:

CAPM, Project Management 2008

Professional Experience:

Sprouts Farmers Market, Santa Clara, CA May 2018 – Present

Executive Administrative Assistant

* Monitor and complete basic Administrative duties as needed and also provided administrative support to Project managers, director’s and C-level executives

* Acting a corporate go to person to solve administrative problems

* Act as a liaison, problem solver, and facilitator for senior level executives in the company

* Assist manager with HR onboarding and offboarding as needed

* Created and scheduled meetings for Executives & coordinated calendar for Director as well as other support staff on an as needed basis

* Act as receiver for shipping as needed, monitoring RFID ordering

Roche Medical Sequencing, San Jose, CA Apr 2018 – May 2018

Executive Administrative Assistant –Event Planner

* Calendar management and event management

* Monitored budgetary constraints and travel management for expense reports

* Performed other duties as needed for Senior level Executives

* Acted as a Project Management Assistant to team members and higher level executives

* Facilitated onboarding activities for team members/ordered business cards/secured location on master map planning for building, made changes to budget numbers and website information connected to department charge numbers/added to all onsite mailing lists/ procured phone and computer/made technical calls to schedule work from IT

* Ordered business cards

* Coordinated ongoing events for lunch and workshops for 50 people

* Acted as go to person for Integration Manager

* Handled the entire interview scheduling, travel reservations and budget for all new employees employed by the Team. This included checking dietary preferences and health preferences

* Maintained weekly report for the managers and project managers in how her time for interviewing would be scheduled. Coordinated all changes between interviewee person and the manage

Federal Express, Palo Alto, CA Oct 2014 – Jan 2018

Customer Service Consultant / Administrative Assistant

* Expert customer service skills

* Acted as in-house consultant for shipping and printing services provided for businesses and customers.

* Troubleshoot software and various computer issues.

* Made backup phone calls to increase business and bring back repeated business, assisted in some marketing projects.

* Specialization of international customers and processing of purchase orders and shipping documents

* Acted on International Shipping law and incorporated appropriate shipping and purchasing regulations

* Performed administrative assistant duties for manager of the store

* Put into effect best practices for customer experience at FedEx. Monitor and report results to Corporate

SVILC, San Jose, CA Sep 2012 – Oct 2014

Administrative Assistant

* Acted as backup receptionist and managed various input requirements for Netacil database. This involved coordinating with Housing Representative to meet housing needs

* Provided detailed and proactive support until client needs were met and at least

* Co-facilitated orientation meetings with support personnel in working with consumers directly making sure all appropriate paperwork was filled out facts presented.

* Enhanced customer service

* Onboarding and Offboarding project team employees to prepare for required employment

SOURCEWISE, San Jose, CA Jul 2008 – Sep 2012

Administrative Assistant

* Acted as a resource for dislocated clients

* Troubleshoot resumes formats and computer problems.

* Acted as backup intake person to research and analyze whether clients were qualified for service

* Reconciled expense reports and company corporate card monthly

* Made international and domestic travel plans for employees, helped with visa and passport preparation

* Monitored budgetary reports and made sure appropriate invoices schedule for AR were sent out.

SAMNIA, San Jose, CA June 2007 – Jul 2008

Administrative Assistant

* Provided support to meet financial calendar and accrual deadlines, and managed inventory and ordering process for complex computer equipment through the automated ordering systems

* Coordinated calendar for Manufacturing Director as well as other support staff on an as needed basis.

* Maintained automated and hardback copies of payroll records for over 90 associates and managed the timecard submittal process on a bi-weekly basis

* Proactively helped a Director with an AR backlog. Acted as collector and coordinator for uncollected AR billings. Able to bring in about $20,000 out of $35,000 in these billings

* Coordinated the AR billings not collected by calling companies who owed money in different countries and in different time zones

Hewlett Packard, Cupertino, CA Jan 1997 – June 2007

Administrative Assistant

* Prepared detailed presentations for high level meetings and events, coordinated and scheduled calendars, events and meeting for Managers and Directors, and led a customer survey project once a month

* Processed all Professional Services Agreement and Non-Disclosure Agreements, and handled confidential information such as performance evaluations and rewords for outstanding employees

* Duties included, using Outlook for calendar management

* Processing expense reports, ordering various computers and supplies for the department

* Onboarding process obtaining cubicle for new person, posting to the main building document for updates on where individuals are assigned

* Order business cards, credit cards, office furniture, and making sure setup in budget and under the charges of the right manager, notify security of new person and how long they will be with company.

* Process and setup for any travel requirements new person would have to perform

* Responsible for setting up meetings for that person and handling conference room preparation

* Any other duties concurrent with Facilities, checks for ergo needs

* Coordinated events both internal and externally, responsible for meetings, conference calls, menus and travel arrangements

* Responsible for domestic and international travel reservations

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