Customer Service Representative

KRISTY HUTCHESON

Bentonville, AR, *****

**********@*****.*** / 479-***-****

SUMMARY

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Opened and closed registers.

Counted down registers at night.

Closed down the store at night.

Put returns back to sales floor.

Did lots of merchandising.

Ensure all registers are properly stocked & cleaned. EXPERIENCE

Customer Service Manager / Kohls Dept Store - Rogers, AR 09/2022 - 06/2024 Provided exceptional customer service to ensure customer satisfaction. Reviewed customer feedback and complaints to identify areas of improvement in customer service processes. Maintained up-to-date knowledge of company products, services, pricing structures, promotions. Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.

Monitored staff performance to ensure adherence to customer service standards. Developed and implemented strategies for providing excellent customer service experience. Set clear expectations and helped employees pursue optimal paths for achieving each target. Evaluated employee job performance and motivated staff to improve productivity. Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Delivered continuous training to associates to maximize performance and customer relations skills. Evaluated and authenticated returns, exchanges and voids. Assisted customers with making payments or establishing payment plans to bring accounts current. Led team engagement to assist cross-functional departments and achieve goals. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Shoe Dept Supervisor / Kohls Department Store - Rogers, AR 09/2016 - 06/2022 KH

EDUCATION AND TRAINING

Fashion Merchandising

NWACC - Bentonville, AR

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