Customer Care Specialist
Resume:
Katrina Borkenhagen
Customer Care Specialist - Lands' End Phone Center
Baraboo, WI 53913
**************@*****.***
A team leader, who is team oriented and works well with others. Proven ability to manage and complete tasks to highest standard. Prioritizes and achieves many goals for self and employer. Proficient, organizational skills, caring and compassionate for others. Enjoys others company and likes to make others laugh and smile. Great at time management, communication, and has outstanding judgment. Creative with ways of teaching, motivating others, supervising and managing people. Patient with others, reliable, strong willed, and determined. Work Experience
Customer Care Specialist
Lands' End Phone Center - Reedsburg, WI
October 2015 to Present
Hand Various calls from customers on regular basis, some happy with their items and service given, some not, so have to make sure that they are happy with Lands' End product, service and stay happy and satisfied customers with Lands' End regardless of the situation. CBRF PERSONAL CARE ASSISTANT
OUR HOUSE - Baraboo, WI
April 2017 to July 2018
Met Resident's care as needed. Cooked and served meals/cleaned rooms, Gave meds following Residents needs while following care plans.
Customer Service/Cashier
Bethesda Thrift Store - Baraboo, WI
January 2014 to January 2015
Was responsible for various tasks answering telephone, waiting on customers, pricing new merchandise Customer Support Agent
Alpine Access - Denver, CO
January 2011 to May 2012
Responsible for taking various types of phone calls regarding Cigna Medical Claims questions from both members and healthcare providers.
Assistant Supervisor/ Housekeeper/Breakfast Attendant Best Western, Baraboo Inn - Baraboo, WI
June 2008 to December 2011
Maintained high quality service to a wide variety of customers. Responsible for ensuring the needs of guests were met.
Various Factory Work
Life Style Staffing - Baraboo, WI
August 2007 to May 2008
Obtained work with various different factories. Operated forklift. Worked as a machine operator, assembly line and QA.
Resident Care Assistant/Housekeeping
Meadow Ridge Senior Living - Baraboo, WI
Responsible for cleaning residents E rooms, recreation area, meal area,. Keep all items stocked for residents and self for next day.
I did take my dietary class for cooking and serving meals in spring of 2018. Dish up meals watching resident`s needs health or desire
Education
Some college in CBRF certification
Company - Portage, WI
October 2017 to October 2017
Madison Area Technical College - Madison, WI
Skills
• Medication administration
• Pricing
• Manufacturing
• Quality Assurance
• Assembly
• Management
• Packaging
• Forklift
• Caregiving
• Sales
• English
• Cashiering
• Customer service
• Typing
• Vital Signs
• Microsoft Outlook
• Home Care
• Meal Preparation
• Cash register
• Customer service
• Sales
• Pricing
• Cooking
• Cash handling
• Cleaning
Certifications and Licenses
Driver's License
First Aid Certification
CBRF
November 2017 to Present
Food Handler Certification
Additional Information
Also have dietary certification
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