Customer Service Human Resources

520-***-**** Sahuarita, Arizona michelleberrellez@ymail.

com

MICHELLE

ACOSTA

PROFILE

Hardworking expert Dispatcher focused on keeping delivery and customer service operations running smoothly for 15 years+ Proficient in medical practices and compliance requirements. Knowledgeable in training, coordinating work schedules, updating dispatch logs. Always looking for ways to improve efficiency and procedures. Independently monitors personnel and resolves issues amongst employees. Knowledgeable Workforce analyst successfully gathering, reviewing, and modeling information to make proactive adjustments to schedules and strategies. Highly organized, great

communication, multitasking, critical thinker and problems solving skills. Looking to grow my skills in managerial and human resources fields

KEY SKILLS

WORK EXPERIENCE

• Bilingual English /

Spanish

• 45 WPM

• Excellent listener

• HR Certified

• Friendly, courteous, &

service oriented

• Management Skills

• Telephone Etiquette

• Staff Training &

Coaching

• Onboarding

• Recruiting & Hiring

talent

• Quality Assurance

• Solid written & verbal

communicator

Dispatch Supervisor / HR Assistant

Al Coronado Plumbing Tucson, AZ

06/2022-07/2024

Supervise & train dispatchers / CSR’s during the work week and after hours. Assists in dispatching plumbing professionals throughout the day, scheduling of customers, multi call handling and on call services. Handle customer & staff complaints. Social media management, event planning, onboarding and

orientation for newer employees for staff. Lead HR Employee Surveys & present to management staff.

Customer Service Lead / Office Manager

Vortex Doors Tucson, AZ

06/2021-03/2022

Monitored all office duties to ensure all was running proficiently and smoothly. Directed employees to make sure customers' needs were being met in a timely manner. Assisting in billing, time cards data entry, purchase order processing, on-boarding, and training of both incoming and current staff to ensure success as a team.

SR Advocate / Lead Dispatcher / Workforce Specialist Nexa Phoenix, AZ

09/2008-06/2021

Maximized team knowledge and productivity by effectively training, monitoring, leading employees in application of best practices and regulatory protocols. Closely monitored dispatch boards to triage and prioritize over 4000 calls daily EDUCATION

Human Resources Certification

Pima Community College

May 2023

Contact this candidate