Business Analyst Quality Assurance

MATTHEW J. GILLESPIE

Wellington, FL 843-***-**** *****************@*****.*** linkedin.com/in/mattgillespie7777/

SUMMARY OF QUALIFICATIONS

Customer-oriented Senior Business Analyst / Quality Assurance Analyst with proven record for delivering quality Information Systems solutions on time. U.S. Top Secret Clearance, trusted with sensitive programs. Innovative problem solver and project manager. Seasoned in Customer Service for government and private sectors. Creative designer with an eye for detail. Significant contributor to team efforts and mentor to colleagues.

QUALITY ASSURANCE WORK EXPERIENCE

Senior Business Analyst / Quality Assurance Analyst IV&V / Payroll IT Systems Support U.S. Dept. of State – Comptroller & Global Financial Services via The MIL Corporation, Charleston, SC

● Praised by clients for excellent customer service, ensuring company’s re-awarding of contracts

● Devised testing protocols, verifying functionality / accuracy of international payroll program for all U.S. Embassies and foreign Posts

● Collaborated with clients, developers, and server administrators, meeting or exceeding biweekly deadline goals

● Wrote Master Test Plan for a new 200+ requirements web-based employee-accessed paycheck management portal, assuring system integrated into existing ecosystem seamlessly

● Known for diligence, served as primary proofreader for team, maintaining information accuracy and professional appearance

● Researched, gathered requirements and wrote proposals for complex replacement records repository program, providing client with efficient archival solutions.

● Managed all facets of sunsetting an obsolete document repository program, freeing up much-needed server space

● Crafted custom biweekly Expenditure and Fiscal Data reports for Financial Management Officers at U.S. Embassies and Agencies around the world, providing crucial budget information for financial planning

● Wrote 70+ technical how-to training articles for applications operations, bringing new hires online in weeks instead of months

● Coordinated with vendors to provide delivery of top-quality, on time services to clients with minimal down time and disruptions

● Developed testing based on CMMI and ISO 9001 standards, maintaining professional accreditation

QUALITY ASSURANCE COMPUTER PROGRAMS

● Windows OS / Microsoft Office Suite: Word, Excel, Access, Outlook, OneNote, PowerPoint

● ALM/HP Quality Center test management software

● SQL Developer

● BMC Control-M system automation software

● SUMMIT and JIRA project management software

● GFACS LE (Oracle Peoplesoft- based proprietary Dept of State international payroll mgt. program)

● WebGELS 2.0 (Oracle Peoplesoft- based Dept of State employee cloud-based paycheck portal)

● Techsmith Snagit screen capture / graphic editing software ADDITIONAL WORK EXPERIENCE

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