Customer Service Quality Control

Arpana Sah

*********@*******.*** ● Brampton, ON ● 647-***-****

EDUCATION

Bachelor of Arts 1999-2001

Bihar Bachelor Education Council

Completed a Bachelor of Arts degree, gaining foundational knowledge and skills in humanities and social sciences.

Hairstyling Intensive Course 2012 - 2013

Universal Academy of Hairstyling

Completed an intensive hairstyling course, receiving a Diploma and Graduation Certificate, and achieving advanced proficiency in hairstyling techniques and practices.

WORK EXPERIENCE

PETER AND PAUL’S GIFTS, Vaughan, ON – Seasonal Gift Packaging Specialist 2018 - 2023

Package Wrapping and Decoration: Mastered the art of gift wrapping and seasonal set decoration, ensuring each package was aesthetically pleasing and met client specifications. Maintained high standards of presentation, contributing to customer satisfaction and repeat business.

Customer Service and Satisfaction: Provided exceptional customer service by assisting clients in selecting appropriate gift sets, addressing inquiries, and ensuring a positive brand experience. Developed a keen eye for detail, ensuring all decorations and wrapping were aligned with company standards.

Inventory and Quality Control: Managed inventory of wrapping materials and seasonal decorations, ensuring consistent stock levels and quality control. Implemented efficient wrapping techniques to optimize productivity and reduce material waste.

WALMART CANADA, Mississauga, ON – Retail Associate 2014- 2017

Dry Grocery Department Operations: Managed stocking and organization of the dry grocery department, ensuring shelves were well-stocked, clean, and products were easy to locate. Contributed to an efficient and visually appealing shopping environment.

Customer Service Excellence: Interacted with customers to provide product information, resolve issues, and enhance their shopping experience. Developed strong communication skills and a customer-centric approach to service.

Logistics and Stock Management: Assisted with loading and unloading shipments, accurately stocking shelves, and maintaining inventory levels. Improved stock accuracy and supported efficient store operations through diligent stock management practices.

FRESH TABLE LIMITED, Mississauga, ON – Food Preparation Associate 2011 - 2013

Food Preparation and Packaging: Efficiently prepared various fresh foods, including cutting vegetables, preparing salads, and packaging products in air-tight containers. Ensured compliance with health and safety standards to maintain food quality and freshness.

Inventory Management and Order Coordination: Conducted regular inventory checks, matched orders, and coordinated production requests to meet demand. Improved inventory accuracy and reduced instances of overproduction or shortages.

Quality Assurance and Weight Compliance: Prepared and packaged vegetables by weight, adhering to strict quality control measures. Maintained consistency in product weight and appearance, ensuring customer satisfaction and compliance with company standards.

SKILLS AND QUALIFICATIONS

Flexible and able to work in a variety of shifts.

Can speak 5 languages fluently which include: (English, Nepali, Maithili & Hindi)

Quick learner and able to follow instructions.

Able to work well under pressure - Great Team Player.

AWARDS & ACHIEVEMENTS

Walmart: Shining Star Award: 2015 - 2016

o Received the Shining Star Batch and certificate twice for hard work

Universal Academy of Hairstyling: Diploma & Graduation Certificate 2014

oObtained a Diploma and Graduation Certificate from the Universal Academy of Hairstyling,

demonstrating comprehensive training and proficiency in hairstyling techniques and practices.

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