operations

Nicole Marcotte

***************@******.*** · (***)241-

2164

Objective:

I have a willingness to perform proficiently! I am always multi-tasking to gain more knowledge to learn more and add my own experience to get the work completed I am an eager professional & self-starter with goals to provide the best, achieve the rest This combined with my drive, positive attitude and commitments would be a plus for your company.

EXPERIENCE:

I have over 20 years of experience within Client support, Sales, Account Management, Optimization, Online Advertising, Marketing, Web Optimization, Analytics, Order/Data Entry, 10-key, Medical records, Reception, Collections both Commercial and Consumer Accounts, Skip Tracing Training for Investigations and more. I am proficient in Windows, MS Word, Office, Outlook, Excel, QuickBooks and AS400 programs. Labor Solutions

Working temp assignments based on availability

May 2023-Present

QC / Operations associate

Performed quality control inspections, checks etc. Inspects materials, parts, and products at different points of entry wirhin warehouse and shipping/receiving dept. Logging of all products approved and inspected for final packaging. Creating logs and updating BOLs accepted for intake and or shipping out of all required materials by confirming specifications; conducting visual and measurement tests rejecting and returning product.

Emergency 24 _ 11/2019-3/2022 part time

My daily responsibilities were dispatching police or fire ambulance as needed per incident. Also, I spoke directly with clients about their alarm systems to ensure they are safe once a signal has been received

Paramount/ Proman Staffing 10/2019-present based on availability Currently working through staffing agency gaining experience through different companies from logistics, dispatching medical couriers for pick up and drops daily communication with customers and drivers. Order entry of Incoming orders. Making adjustments as needed. Customer oriented in many fields on achieving satisfaction from our customers Problem solving skills to be quick thinking of any arising g issues. Working with different assignments within operations department dispatching driversor courier services freight forwarders giod storage et …Make decisions on how products are being shipped and to ensure delivered with the time allotted per contract. Lion Logistics, inc October 2017-0ctober-2019

I have TSA certification and Hazmat working with dangerous goods. Working with Cargo

& Air Freight Logistics firm speaking with multiple company logistic department heads. Scheduling pickups and drops for drivers via Dispatch. Entering all incoming orders for freight Creating Air Way Bills for Drops at multiple Airlines. Creating documents for Airfreight, responding to customer inquiries via phone, email, fax, etc... Dispatching drivers to multiple locations throughout the US for pick-ups and/or drops. Processing and Confirming Quotes for multiple freight from 10kg to over 10,000kg. 7Search.com December 2012-August-2017

Online Advertising, SEO, Marketing, PPC management, Display, Text, Banner Ads, Adwords Relevant, Web Analytics, Client Support, Business Development, Research, Web Optimization provided to several clients in marketing several verticals displaying many different type products/services within the PPC Search Engine Industry, RDI June 2008-December 2012

Business-to-Business Sales. Project Manager of new campaigns, setting up accounts for review with Sales Team Members and Customer Service Representatives to promote marketing strategies and managing appointments for Regional Sales Associates I also have over 3 years of Telemarketing and Sales experience promoting new business leads, PeopleScout September 2005 - December 2008

Recruiter for company taking initial information over the phone for potential clients for Fortune 500 companies looking for employees to fill positions they are offering, Conducting over the phone interviews and placing potential clients in connection with a job opportunity,

AAA Cook County Consolidation June 2002 - May 2005 Customer Service Representative, Credit Counselor, problem solving, account balances and correspondence. Also setting up prospecting clients on budgets, dealing with direct credit agents to help mutual clients regain good credit. Inbound and outbound calling & data entry.

CRS (Cardone Record Services) October 1999 - March 2002 Traveling part-time

Company traveled nationwide to various hospitals purging old medical records for microfiche storing. Knowledge of medical terminology and chronologically filing of medical records in proper alpha and numeric filing systems Familiar with medical databases.

OSD (Office of the Special Deputy Receiver) May 2000-May 2002 Client Support provided to clients submitting claims, data entry specialist, operations, payroll, submitted claims for payment to agencies, commercial and consumer account management.

References provided upon Request.

Thank you for your Consideration!

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