Customer Service Rep

Ghita Rtabi

*********@*****.*** 678-***-**** Locust Grove, GA

SUMMARY Dedicated Customer Service professional with 7 years of experience; adept at resolving customer inquiries and handling transactions with accuracy. Proven multitasking skills in dynamic environments, ensuring high-quality phone support and efficient issue resolution. Seeking a Customer Service Rep role to leverage strong organizational and communication abilities.

WORK EXPERIENCE Medline Industries McDonough, Georgia Logistics Team Leader Jun 2018 - Present

• Processes vendor returns and executes a variety of clerical and administrative duties with proficiency in SAP, ensuring strict adherence to company policies.

• Delivers superior phone support, efficiently resolving customer inquiries and upholding the department's standard for exceptional service.

• Serves as a central liaison, coordinating activities among team members and external stakeholders to ensure smooth daily operations.

• Oversees 'Do Not Ship' orders, handles same-day customer pickups and vendor returns, and performs internal package audits, demonstrating effective prioritization and organizational capabilities within tight deadlines. Walmart Locust Grove, Georgia

Customer Service Representative Feb 2017 - May 2018

• Addressed customer inquiries and resolved issues, contributing to enhanced customer satisfaction.

• Managed cash register operations with a high degree of accuracy, ensuring the integrity of financial transactions.

• Collaborated effectively with colleagues to achieve and surpass sales goals, while actively engaging in team meetings to improve service procedures. EDUCATION Southern New Hampshire University

Bachelor of Engineering, Computer Science

Manchester, NH

Present

SKILLS Remote Work Competencies: Proficient in Remote Communication Tools, With Strong Self-Motivation, Time Management, and the Ability to Work Independently. • Customer Service Excellence: Proven Track Record of Resolving Customer Issues Promptly, Ensuring Customer Satisfaction. • Technical Proficiency: Skilled in SAP and MS Office

(Word, Excel, Outlook), With a Quick Adaptability to New Software and Technologies.

• Communication: Excellent Written and Verbal Communication Skills, Crucial for Remote Work Environments. • Detail-Oriented: Exceptional Attention to Detail, With a Focus on Accuracy and Quality in All Tasks. • Leadership & Training: Experience in Supervising Team Members and Providing Training, Highlighting Teamwork and Mentorship Abilities.

Contact this candidate