Customer Service Accounts Receivable

CLAUDIA HOGAN

******@*****.***

CELL PH# 352-***-****

SUMMARY:

A dedicated loyal and customer oriented team player.

Thiry Five years experience in Medical, Commercial Collections, Customer Service and AP for Major Hospitals, Doctor Practice’s, Banks and Law Firms, as well as Managing customer service and collections representatives in call centers.

Consistently empowering employees to improve performance and maximize customer satisfaction through training and mentoring.

SKILLS:

Goal Oriented Team Player

Process Improvement Ability to Read, write & interpret

Processes & Procedures technical procedure’s & gov’t

Staff Development regulations.

EXPERIENCE:

Surgery Center of Ocala Sept 2020-to present

Business Office Supervisor- Ocala, FL

Responsible for the Business office functions of the Surgery Center, which included 1) Accounts payable 2) Payroll 3) Accounts Receivable 4) post payments & collections 5)cash management 6)supervision of the business office personnel. End of month closing, provide appropriate reports to upper management. Interviewed and hired office employees.

JP MORGAN CHASE, NA NOV 2017-SEPT 1,2020

OPERATIONS TEAM LEADER-CREDIT CARD COLLECTIONS

Assisted with development & implementation of quality controls, productivity standards & goals and collection compliance guidelines.

Supervised 25 call center collection/customer service employees, offering constructive feedback on there work performance.

Generated weekly reports to go over with the Team on whether goals established were being met & how to achieve them.

Managed daily operations within the credit card collections/customer service for the Business and Personal cards offered by Chase Bank, NA.

MCKESSON SPECIALTY HEALTH April 2011- November 2017

Accounts Receivable Revenue Cycle Manager

Performed day to day financial verifying, classifying, computing, posting and recording accounts receivable data.

Generated financial monthly statements and reports detailing accounts receivable’s for each client.

Maintained Billing and collection files and records for 250 Radiology

Clients with over $300,000.00 in procedures/claims totaling $45 Million in charges.

Adventist Health Systems September 2009-March 2011

Administrative Supervisor-Deland, FL

Front office supervisor of the Advent Health Endoscopy Surgery Center.

Supervised daily entering of charges, coding, electronic billing to the Insurance companies.

Oversaw daily operations which consisted of registering patient’s, insurance verification, authorizations for the procedures scheduled.

Created and managed electronic customer records, encompassing data entry and functions related to billing and accounts receivable.

Cardiology Consultants of Florida May 2002- Sept 2009

Manager (3) Office’s

Managed the daily business functions which consisted of 40 employees, 10 LPN’s and 15 Cardiologist’s.

Managed day to day operations which consisted of coding, billing of the medical procedures to the insurance companies, including supervision and assignment delegation to the team.

Researched and resolved billing and invoice problems with our insurance contracts.

Education and Training:

Some College (Barry University) Business Administration & Mgmt

Miami Beach High School- Graduated

Notary Public in the State of Florida

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