Forklift Operator Quality Control

Andrea M Munoz

262-***-**** ********@*****.***

Objective Statement

To obtain a position where my diverse business and technical aptitude contribute to the success and growth of an organization.

Summary of Qualifications

● Congenial and enthusiastic contributor and supporter of team goals

● Knowledge of office practices and procedures

● Strong attention to detail and skillful at troubleshooting

● Excellent organizational and communication skills

● Proven ability to prioritize and handle multiple tasks in a challenging environment

● Experienced Forklift Operator, Trainer, and Safety Lead

● Quality Control Inspector/Auditor

Education and Training

Gateway Technical College, Racine, WI

CPR/AED Certified

EMT Course Graduate BLS/ALS

Certified Forklift Operator (stand up and sit down) Employment Experience

First Student Racine, WI Nov 2023-Present

Dispatcher

● Serve as the primary communications liaison with major contracted customers within the school district, private schools, and charters.

● Oversee all routes and scheduling of buses, and provide solutions to drop-off and pick-up problems of students.

● Counsel and coach drivers and monitors while handling heavy phone calls and radio traffic.

● Responsible for the scheduling of all bus drivers and monitors, driver complaints, and issues with the Supervisor/Contract Manager.

● Delegate backup driver scheduling and perform miscellaneous clerical duties as needed.

● Complete assignments and special projects and assist with everyday operations Lincare Sturtevant, WI April 2023-Oct. 2023

Customer Service Representative

● Facilitated communication between clients and healthcare providers, ensuring the highest level of satisfaction was met. Greeted clients and took payments in person and over the phone.

● Processed orders, prepared correspondences and fulfilled customer needs for equipment with transportation within states and overseas. Packaged supplies and created labels to be sent via UPS.

● Contributed to team efforts accomplishing related results as needed, demonstrating the ability to work collaboratively in a positive and productive work environment. SC Johnson/Waxdale Sturtevant, WI Sept 2015-July 2022 Material Handler/Forklift Operator/Trainer-Lead Safety Person

● Retrieved and supplied material from the warehouse and trucks to several lines throughout the plant.

● Loaded and unloaded trucks with material to be sorted and stored in the warehouse.

● Communicated with outside contractors on material needed and damaged material received.

● Trained new employees on how to operate a Forklift and was the Lead in Safety personnel. Kenosha Joint Services Kenosha, WI Sept 2013- Sept 2015 911 Operator/ Dispatcher

● Answered emergency/non-emergency phone calls. Dispatched police/ fire and rescue.

● Gave medical instructions over the phone before medical personnel arrived.

● Entered and confirmed warrants, stolen property, and missing persons. Worked with other municipalities in confirming warrants and dispatching for aid.

City of Racine Oct 2001-August 2013

Communications Specialist/911 Operator Police &/Fire Dispatcher

● Dispatched police and fire department personnel

● Answered emergency and non-emergency phone calls

● Worked indirectly with other jurisdictions to achieve needed results in assisting the public, police, and fire department personnel.

● Ran identification, driver's license, vehicle plates, and articles for officers on traffic stops or calls of service.

● Entered and canceled missing persons and articles, wanted persons, stolen vehicle license plates, and guns

● Instructed callers on how to perform life-saving skills on injured parties before paramedic arrival Liquid Containers/Grand Packaging Sturtevant, WI. Oct 2001-May 1999 Quality Control

● Inspected plastic mold-injected bottles for defects

● Made critical decisions on acceptable products according to our customer (SC Johnson Wax) expectations

● Made command decisions on needed adjustments with the final product CNH Case Corporation Racine, WI. May 1997-May 1999 Forklift Operator/Assembler/Repair Person

● Loaded and unloaded products, equipment, and various materials from the loading dock and trailers

● Assembled, inspected, and repaired transmissions

● Re-worked valves and ensured they were operational

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