Office Assistant Customer Service

RIAZ SHAHID

**** ** ****** **, ********, T*T *A2

+1-825-***-**** **********@*****.***

SUMMARY

I speak multiple languages and focus on completing tasks with determination and attention to detail. I work well in a team and excel in customer care, showing empathy, good communication, and dedication. I handle customer concerns, questions, and feedback about the company's products and services. My strong organizational and time management skills help me solve challenging tasks efficiently. I am open to feedback for continuous improvement. In previous roles, I have used MS Office Suite for documentation, data entry, creating Excel databases, and making PowerPoint presentations for senior executives.

PROFESSIONAL SKILLS

Verbal and written communication

Quality control & error prevention

Command over Microsoft Office tools like MS word, MS Excel, MS Access and MS Outlook

Time management, Prioritization of tasks, Meeting coordination and minute-taking

Ability to issues identification and solution,

Multitasking, work under pressure and meeting deadlines

Providing assistance to clients or customers, resolving inquiries or complaints effectively

WORK EXPERIENCE

Assistant Section Head APSIS (Oct 2018 – Apr 2024)

Army Public Educational institutes (APEIs), Peshawar

Documentation of excel sheets and letter writing in MS. Word for students’ Cambridge exam registration

Developed strong relationships with faculty, collaborating on curriculum development.

Attended International Cambridge extended training workshop of curricula development and documentation

Typed quizzes, tests and projects to assess students’ knowledge for an in-time course completion target achievement.

Email correspondence through MS. Outlook with parents, Cambridge and examination authorities for various purposes.

Provided services by time management, prioritization of tasks, meeting coordination and minute-taking

Office Assistant (International Studies) (Feb 2016-Sep 2018)

PACE Associates (Pvt.) Ltd Peshawar, Pakistan

Verbal and written communication, professional telephone etiquette, email correspondence

Assisted in evaluation of client needs and expectations, for each consulting engagement.

Provided services by time management, prioritization of tasks, meeting coordination and minute-taking

Delivered documentation service to clients to maintain and extend relationship for future business opportunities.

Enhanced communication among team members, creating a collaborative and supportive work environment.

AGES

LANGUAGES

Fluent in English, Urdu, Hindi, Persian, Punjabi s

EDUCATION

Graduated from University of Peshawar Pakistan

HOBBIES AND INTRESTS

I like crafting, puzzle-solving, or swimming. I feel pride to do volunteering in society. I love to public speaking and participating in event planning. I like to participate in the Community services. Event management is one of my best hobbies. I always like Counseling for betterment and excellence. I am a pet’s lover guy.

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