System Administrator Security Analyst

**TS/SCI Clearance** Experienced Information

Security Analyst with proven history of managing

security of physical and cloud infrastructure. Adept at identifying security risks and improving security architecture designs. Proven to maintain efficiency in high-stress situations.

PROFESSIONAL SUMMARY

ISC Consulting Group - System Administrator 2

Fort Gordon, GA • 06/2022 - Current

WORK HISTORY

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Establishes network specifications and analyzes

workflow, access, information and security

requirements.

Creates and maintains student accounts, mirrors

cadre personnel processes with an estimated

student throughput of 16,000 annually.

Performs proactive preventive maintenance

schedules to prevent unnecessary downtime.

Forecasts future trends in Cloud computing and

content virtualization with AWS, Azure, Google

Cloud, VMWare, Citrix).

Supports desktop environments comprising both

Microsoft Operating Systems and successfully

executes and performs: essential tools for

handling files, directories, command-line

environments.

Performs VTC Administration, topology,

configures, and monitors VTC systems.

Troubleshoots and support for NIPRNET, SIPRNET,

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SKILLS

• Data security / Customer Service

• ARS / Office 365 / Solarwinds

Virtual Private Network (VPN) / Virtual

Server

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• CIS Compliance / IT Hardware Support

• Communications

• Critical thinking skills / Leadership

Cisco Unity Administrator /

Administrator Privileges

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• End-user support / VIP Level Support

Network administration / Active

Directory

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• LAN protocols / equipment setup

• Technical troubleshooting / PKI

• Data management / Encryption

Firewalls / Gateway / Network

Protocols

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AWS Certified Sys Ops Administrator

Associate

CySa+

Security+

Network+

DISA HBSS Admin (301)

DISA HBSS Admin (201)

MD-100

MD-101

CERTIFICATIONS

DONTE IVERY E: *****.*****@*****.***

P: 305-***-****

A: Grovetown, GA 30813

Salient CRGT - Network/System Administrator 2

Fayetteville, NC • 11/2021 - 03/2022

TMR - System Administrator Fort Bragg, NC •

01/2020 - 10/2021

Provides customer care and service, maintains

excellent customer relations. Apply project

management process for decision making.

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Deploys, configure, and maintain systems,

including software installation, update, and core

services.

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Runs various services: domain controllers, active

directory, files shares, and group policy as well as perform monthly Security Technical Information

Guide (STIG) for all CCoE servers for compliance

and produces monthly reports.

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Manages users and groups through a centralized

directory for authentication.

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Performed day-to-day LAN and WAN

administration, maintenance and support.

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Provided Tier 1 & 2 level technical support for ITs function; provided optimum service to the

government customer.

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Maintained functionalities and security for

network infrastructure, server infrastructure, and desktop/laptop computers in accordance with

government customer policies and procedures.

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Maintained and updated current asset

management database.

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Operated in/on Windows, Linux, and operating

environments; accessed VoIP systems and

Mobile Device Management platforms &

deployments.

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Assisted with scripting for administration,

automation, and monitoring.

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Assisted with & enforced monitoring the

procedures, guidelines, regulations, policies,

directives, plans and instructions established by

the customer.

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Evaluated and reported to management

technologies to enhance capabilities.

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Communicated via phone, portals, and instant

messaging with end-users and technicians

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Lockheed Martin - Operational Fleet Support

Fort Bragg, North Carolina • 08/2016 -11/2017

24x7x365 in large centers

Served as initial point of contact for resolution of desktop/laptop/mobile issues for more than 70K

United States Special Operations Command

(USSOCOM) & customers worldwide.

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Resolved over 300 trouble tickets; documents

and reports work orders using Remedy Action

Request database system.

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Verified root causes, mitigated risks & resolved

issues; knowledgeable of network routing,

troubleshooting, and network applications.

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Diagnosed, troubleshoots, and resolved

hardware and software issues in security

operations such as but not limited to the

following: (desktop, laptop, mobile, VTC, printers, VOIP, VPNs, and software applications).

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Provided help desk assistance for USSOCOM

classified and unclassified network systems

(email, Active Directory, MS share points, MS

O365, SVOIP / VOIP). Used Active Directory and

Active Roles Systems; elevated permissions to

create/modify Enterprise user and group

accounts.

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Trained & mentored 20 entry technicians to

deliver optimal customer service with

organizational protocols and procedures.

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Worked independently or through team

collaboration.

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Organized subsystems to execute collections of

data for fleet motor vehicles, billing, repairs &

registrations worth $1B.

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Coached staff on daily performance and

conducted evaluations to constructively address

concerns pre/post vehicle deployment.

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Entered data into software and applications;

recommended stringent policy to secure

information-system data.

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Ensured immediate resolution of issues; managed

customers' expectations of support and

technology functionality in order to provide

positive experiences.

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United States Army - Generator

Mechanic/Information Technology Assistant

Fort Bragg, North Carolina • 09/2006 - 06/2016

Kept abreast of regulatory requirements:

accrediting bodies, federal, state, local

requirements and Lockheed Martin's policies.

Encrypt sensitive data.

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Maintained property books and accounting

systems with accuracy to facilitate efficient

processing.

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Generated ad-hoc & maintenance reports;

identified KPIs and met milestones for projects.

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Performed diagnostics & evaluations, loaded

software, configured hardware on fleet vehicles,

reports, & systems.

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Planned and oversaw configuration changes for

security infrastructure platforms.

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Oversaw scheduling & planning for daily

operations for maintenance, emergency repairs

and overhaul of generators (static/mobile) and

computer equipment.

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Managed equipment, supplies, and resources in

excess of $5M.

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Rebuilt & upgraded over 700 desktops; ensuring

compliance w/security protocols.

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Created, oversaw, and updated policies,

information, standards, and guidelines regularly.

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Aligned closely with other departments in efforts

to better understand product features so that

appropriate training materials could be

developed.

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Answered IT requests via phone, email, live chat,

or instant message and explaining solutions in

technical and non-technical terms.

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Collaborated with stakeholders to address

technical issues and develop effective

resolutions.

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Resolved over 215 service tickets per week;

repaired 35% within 24hrs.

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Improved reliability of supply chain software,

systems, database, and order processing

through accurate record-keeping and data

tracking.

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Drilled down and evaluated user problems, using

test scripts, personal expertise and probing

questions.

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Contact this candidate