Customer Service Restaurant Manager

Barbara Skaar

*** ******* ******, ***********, ** 62707 217-***-**** ********@*****.***

Professional Summary

Highly proactive manager with thirty years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management, staff training and development, payroll reports, accounts payable and back-of-the-house operations.

Skills

●Highly organized

●Excellent Communication (verbal/written)

●Problem Solving

●Team Work

●Customer Service

●Time and change management

●Training

Work History

Training/Administrative Director, 02/2018 to Present

Chick-fil-A White Oaks-Springfield, IL

● Developed and Maintained the Training Program and Track Training Progress for Both OJT and Online Training

● Preparing Training Schedule and Matching Trainees up with Appropriate Trainers

● Presenting Orientation to New Team Members

● Preparing New Team Member I-9s in accordance with Federal Regulations

● Assisting with the Actual Training of New Team Members

● Assisting New Team Members with the Hot Schedules Scheduling App.

● Assisting with Monthly Physical Inventories

● Assisting with the Preparation and Set Up of Catering Orders

● Assisting in Both the Front and Back of the House Activities such as Preparing Food and Serving Guests in a Timely Manner

● Preparing Payroll records and paying supplier payments.

● Promoting Teamwork and a Healthy Work Experience

Restaurant Manager, 08/2008 to 11/2017

Xanterra Parks and Resorts – Grand Canyon, AZ

●Held various management positions during my career with Xanterra

Assistant Restaurant Manager – 08/08 to 04/09

Kitchen Manager – 04/09 to 08/10

Restaurant Manager – 08/10 to 01/15 and 01/16 – 11/17

Training Manager – 01/15 to 06/16

●Correctly calculated inventory and ordered adequate quantities of restaurant items including food, beverages, equipment and supplies.

●Promoted a positive atmosphere and went above and beyond to guarantee each customer received quality food and service

●Led and directed team members on effective methods, operations and procedures

●Maintain adequate staffing and minimize overtime

●Conducted performance evaluations for staff

●Conducted orientation sessions and organized on-the-job training for new staff

●Developed systems and procedures that better aligned the work flow process of cash handling policies and procedures for all departments

Education

Flathead Valley Community College – Kalispell, MT – Associate of Applied Science, Hospitality Management

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