Customer Service Team Lead

Terry R. Witherspoon

Objective: A hard-worker who enjoys a challenge, change and has the ability to establish a professional relationship that promotes trust within any organization. Interested in a position that will utilize and expand my existing knowledge base and experience in Communications/Customer Support.

Profile: Proven record of accomplishments in servicing customers in the Retail Industry--adapt at building customer relations for the long term. Creative, strong communication skills and consistently meet deadlines. Detailed oriented, strong sense of responsibility; highly organized and self-motivated.

Key Skills: Adobe Creative Suite Microsoft Office Suites High Energy Career Development:

Provided positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products were available for purchase.

Team Lead/Customer Service Representative

Speedway - Buffalo Grove, IL March 2013 to March 2021 Handled escalated customer concerns and emergencies in absence of the GM. Sought appropriate resolution for the situation while observing Company guidelines Assisted in training store associates regarding food preparation procedures. Ensured proper preparation, presentation and maintenance of all stock levels. Helped ensure employees follow all company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws, including taking steps to ensure compliance with uniform, personal appearance, and customer service standards. Education/Training:

Illinois Institute of Art Web Design Certificate Program December 2014 Various Speedway Customer Service and Leadership Courses 206B Arlene Court, Wheeling, IL 60090 224-***-**** ********@*****.*** Admin Asst/Graphic Artist/Production Team Lead/Project Manager CSI., Inc. - Buffalo Grove, IL September 2000 - Current Managed and led the Production Team in the assembly of self-care kits Oversaw the assembly of new COVID-19 self-care kits; helped provide over half a million kits to new customers

Participated in planning meetings with President and Operations Manager Assisted in development strategies for production of custom designed projects Additional Skills:

Great written and verbal interpersonal communication skills Initiative, Motivated, Positive Attitude, Multi-tasker and Punctual Created design theme and and graphics for marketing and sales presentations and company website

Assisted in development new product designs, packaging, co-branding, related marketing and e-commerce components to support product sales Hired as Administrative Assistant and promoted to position of Graphic Artist/ Production Team Lead because of ability to learn and use new technology

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