Delivery Manager Relationship

Bill Verser

Phone: 501-***-**** Email: *********@*****.*** Address: 26 Appaloosa Trl, Vilonia, AR 72173

Profile Summary

Technology Delivery Manager/Lead Infrastructure Manager/Technology Relationship Manager/Leader

Versatile IT leader with a deep-rooted passion for Infrastructure delivery with 15 years of experience delivering superior cost savings and revenue maximizing technology innovations. Exceptional interpersonal communicator who effectively interacts with clients at all levels of the organization. Able to successfully build strong working relationships with peers, technology and Line of Business partners while ensuring corporate initiatives and compliance are maintained.

areas of expertise

Leadership Problem/Incident/Change Management Agile framework Scrum Kanban Strategic Planning Infrastructure Infrastructure Delivery Relationship Management End of Life Remediation Disaster Recovery Technical Design Budgeting Resource Forecasting Network Middleware Technologies Mentoring Monitoring Security Vulnerability Remediation

Select Accomplishments

Cost Savings - TIAA

Discovered flaw in IBM WebSphere license reporting tool. Partnered with IBM to remediate erroneous charges saving $1.1M in license costs.

Infrastructure, Systems and Merger Integration – Wachovia/Wells Fargo

Planned and executed 3 Banking/Mortgage mergers identifying risks, merging networks, participating in application selection process, application migrations and server procurement. Partnered with Application Development teams to plan, procure and deliver 450+ servers supporting 43 applications in a six-month period.

Planned, designed and implemented 2 Mortgage Call Centers in 45 days delivering end-to-end Infrastructure solutions saving the company $15.9M in toxic mortgage loans in Florida and California. Awarded Wachovia Bank Project of the quarter.

Leadership and people skills – United States Marine Corps

Honorable 20 years military service in the United States Marine Corps serving in various challenging leadership roles. Provided day-to-day leadership, accountability and administrative oversight for up to 75 military men and women.

Professional Experience

Technology Relationship Manager, Credit Card Services Technology, Vice President

Servant Leader for Credit Card Operational Data Store Project to bring Credit Card Statement data in house to eliminate the number of calls made to the SOR Fiserv. Estimated savings of $53.7MM in overall expenses and reduce redundant data sources.

Chief Scrum Master for Mastercard Launch Project. Implemented Mastercard Network to provide Wells Fargo customers with three Mastercard offerings.

Senior Infrastructure Manager responsible for the delivery of all Infrastructure components of the Enterprise Payment Card Industry Project. This is a critical project to ensure Wells Fargo is PCI Compliant for all 500+ Batch Files received and sent to Fiserv the Credit/ATM card System of Record. Additionally, setup a proactive Splunk query to ensure no Credit Card numbers were written to Splunk in the clear.

Provided overall project leadership for Product Switch project. This project allows customers the ability to switch between Credit Card offerings.

Implemented Product Simplification Project which reduced the number of Credit Card Product offerings from 66 to 21 offerings.

Service Delivery Director, North America Services Group

Capgemini New York April 2022 – November 2023

Managed P&L for 3 North America Services Accounts

Day to day management of Operations Teams supporting various services accounts

Responsible for growing the business year over year and ensuring maintaining 30% contribution margins.

Responsible for meeting monthly SLAs in accordance with the respective Client contract.

Technology Delivery Manager, Consumer Business Technology

Wells Fargo Charlotte, NC April 2020 – March 2022

Managed Information Security processes to ensure Wells was following the standards set forth by the regulators

Conducted Monthly Security Scans on Service Now Platform.

Provided monthly security reports to the Business CIO

Technology Delivery Manager, Institutional Retirement Technology Group

TIAA Charlotte, NC November 2011 – September 2019

Leader of IT Infrastructure Service Delivery for Institutional Retirement Technology division including retirement plan and recordkeeping applications, transactional and web based systems, DevOps and Continuous Delivery.

Accountable for remediation of identified Security Vulnerabilities on Institutional Retirement Technology Servers.

Focus on infrastructure solution design and delivery, systems integration, performance and capacity optimization and project delivery. Recent programs include significant use of Linux/Windows virtualization servers and private cloud, Redhat Open Shift containers and AWS Cloud solutions.

Optimized private cloud computing and server refresh efforts; reduced total cost of ownership by 27% and server delivery time to 1 hour.

Provide leadership, strategic/tactical direction, and planning input for Technology Infrastructure initiatives within the Institutional Retirement Technology Group.

Successfully delivery of end-to-end Infrastructure components including servers, F5, Databases, Middleware stack for several large projects.

Overall responsible for Enterprise WebSphere team supporting 10 WebSphere Applications. Additionally, provided IBM Vendor Management support and IBM Audit accountability.

Managed Middleware infrastructure teams in support of the TIAA Institutional Retirement Technology groups.

Partnered with Application Teams to identify, budget and plan to remediate technical debt by 73% by migrating applications to newer technology platforms.

Single point of accountability for all technology related activities within the Institutional Line of Business. This is one of the larger TIAA Line of Business with 1010 resources and 92 Applications.

Responsible for assigning information technology resources to meet project demands, tracked resource hours and prioritized projects based on project type and scope of effort.

Provided end-to-end infrastructure solutions in order to deliver IBM, Oracle and Sungard Application components.

Provided Total Cost of Ownership (TCO) details to Business partners while working together to develop technical roadmaps.

Trusted technology partner and teammate with established relationships across CIO and Technology support teams.

Worked collaboratively with Infrastructure tiers such as Middleware, Storage, Network and Database to ensure delivery of large, medium and small projects.

Designed, procured and implemented infrastructure components Master Data Management (MDM) upgrade. IBM AIX Servers, Oracle DB, F5, Monitoring.

When applicable, recommended the use of emerging industry cloud technology to provide the customer with a competitive advantage in the go to market timelines.

Additionally, responsible for the overall technology experience including the input into the strategic vision, project management, application support and ultimately the customer satisfaction with the applications running on the middleware platforms.

Identified many process gaps and risks in server delivery and server decommissioning areas and implemented new streamlined processes that reduced time by 40%.

Provided overall leadership for production, non-production and disaster recovery implementations.

Planned and managed the implementation of all Infrastructure solutions that include the procurement of physical and virtual servers, F5 configurations, Middleware/Application configurations, database and storage requirements.

Technology Delivery Manager, Vice President

Wachovia/Wells Fargo Charlotte, NC November 2004 – November 2011

Established and maintained collaborative relationships with business partners, Technology Services, and CIO organizations, serving as their primary point of contact into Technology Services.

Planned, designed and implemented 2 Mortgage Call Centers in 45 days delivering end-to-end Infrastructure solutions saving the company $15.9M in toxic mortgage loans in Florida and California. Awarded Wachovia Bank Project of the quarter.

Proactively worked with the customer to identify future demands to ensure we had infrastructure capacity or capacity on demand to accommodate the requirements for faster delivery.

Provided leadership to complete multiple End to End technology reviews and provided strategic solutions and recommendations to senior leadership and management team to improve application availability, scalability, capacity, performance and monitoring.

Accountable for engaging appropriate IT teams or resources in the planning, design, and implementation of technology solutions, and ensuring they met and/or exceeded business objectives.

Initiated and provided leadership, strategic/tactical direction, and planning input on all Information Technology and business partner issues.

Provided Technology support including Problem/Incident and Change Management for Wholesale, Retail Originations/Fulfillment Systems and Fidelity Servicing Platform Systems.

Managed Application Decommission Project that retired 45 Legacy Wachovia Lending Applications for a total costs saves of $39M.

Identified, track and actively manage resolution of CIO-level issues and risks. Develop and document appropriate risk mitigation strategies. Escalated program level issues and risks as appropriate.

Responsible for providing all infrastructure components for (5) new Wachovia Mortgage locations. This included procuring Networks, Servers, Databases, TSM Backup and Storage components.

oSan Leandro, CA

oWilmington, NC

oJacksonville, FL

oAddison, TX

oColumbia, SC

Contact this candidate