Customer Service Representative

Arvis Comer

Customer Service Represenative/ Medical Billing and Coding/Dispatcher+1 702 490 **************@*****.****** Vegas, NV 89119

Summary

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Work experience

Customer Service Representative

Cognizant Technology Solutions - Las Vegas, NVOctober 2023 to February 2024

I helped Medicare members having BC/BS undwestand their coverage. I helped Federal BC/BS members opt out od the Part D program and enrolled Federal BC/BS members enroll in the program.

Medical Billing and Coding Specialist

Multi-Purpose Billing Service - Las Vegas, NVMarch 2018 to January 2024

Insurance verification,entered and coded patient services,generated invoices to be sent to the patient., assigned the proper codes to patients diagnosis and then requested payment from the patients insurance company.

CSR - Customer Service Representative-Remote Work at home.

Medix Temp Agency - Chicago, ILNovember 2021 to February 2022

Took inbound calls from County Care healthcare members regarding their over the counter benefits,gave them information about their otc benefits, sent out new otc cards when requested. Ordered new membership cards when requested,changed primary care physicians for the members when requested.. Set the members up with transportation when they needed a ride to their appointments, ordered bus passes for members to their appointments, also shuttle rides.I did claims processing for the members and also for the physicians office as well as grievances and appeals for members and for the physicians.

CSR - Customer Service Representative

Anthem Blue Cross BlueShield - Las Vegas, NVFebruary 2021 to May 2021

Took members over the counter orders for their medications and their medical apparatus equipment over the phone, and had them shipped to them.Answered members questions about their over the counter benefits.

Dispatcher

Quest Roadside Assistance - Henderson, NVJune 2019 to November 2019

Dispatched calls to tow truck companies for disabled vehicles,Mapping.

Customer Service Representative

Knoah Solutions - Las Vegas, NVMarch 2019 to June 2019

I helped potential customers connect with over 60.000 caterers that was available to them. I would help customers to place orders with the caterers of their choice.I would make sure that the caterers accepted the orders and thr food was prepped and delivered on time.I made sure that the caterers were paid for their services.

Quality Assurance Specialist

Dynata - Casa Grande, AZMarch 2018 to March 2019

Checked the agent's work by listening to their call's making sure they read verbatim,not adding or taking anything away from the script.Coached the agent's when necessary.Made lunch and break schedule's. also made outbound calls conducting public survey's.

Cashier/Customer Service

Dollar Tree 850-***-**** - Panama City, FLOctober 2017 to April 2018

when the customers would finish shopping,I would check their groceries out for them to take home.I would stock the shelves with our products and I would make weekly announcements for the specials of the week.

Training Coordinator

C3/CustomerContactChannels 888-***-**** - Las Vegas, NVOctober 2012 to May 2016

I trained the United Healthcare Trainers to teach new employees about the different coverages that we had available for our customers,taught them about dual coverage,Medicare/Medicaid and the different benefits that the customers could take adavantage of.

Education

Associate in Medical Billing And Coding

Ultimate Medical Academy-Tampa - Las Vegas, NVFebruary 2019 to Present

College Credits in Nursing credits

Cerritos College - Cerritos, CAAugust 1984 to June 1985

Skills

ICD-10

I have used Microsoft,Outlook,Windows,Medical Manager,I am very comfortable working with computers.

ICD-9

Medical Billing

EMR Systems - 2 years

CPT Coding

CSR

Call Center

Medical collection

Medical Coding

Cold Calling

Medical Records

Customer Service

Quality Assurance

CPT coding

Insurance Verification

Customer Care

Customer Support

ICD coding

Medical coding

EMR Systems

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Medical Office Experience

Triage

Transcription

Accounting

Anatomy Knowledge

Physiology Knowledge

Certifications and licenses

Associate Of Science Degree

Present

Certified Coding Specialist

Do you want to add any of these?

Do you want to add any of these?

RHIA

RHIT

Medical Coding Certification

Food Handler Certification

Additional information

Finished College at Ultimate Medical Academy with my Associates Of Arts degree in Medical Billing and Coding on July 12,2020

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