Admin Assistant Customer Service

TA

Tiffanie L

Ashley

Admin Assistant

**** ******* ****** **

Desoto, Texas, United States, 75115

******.**********@*****.***

682-***-****

I am creative self-starter with the proven ability in providing top notch quality in customer service. I have excellent verbal and written communication skills and a desire to become a key asset to a company by utilizing past skills in Microsoft office as tools towards career advancement and professional growth. To obtain an Administrative Assistant position where I can apply my organizational and communication skills to ensure the efficient operation of the office. Professional Experience

Admin Assistant International Leadership of Texas Lancaster August 2017 - Present Support teaching staff, Clinic Staff with scholars in an educational setting. Provide great Customer services at all times, makes executive decisions, be a Team Player, assist with others when needed. Be proactive with principal, maintain professionalism positive attitudes. Managed daytoday administrative operations, including scheduling meetings, coordinating travel, filing documents, and managing supplies Answered incoming calls and responded to customer inquiries Assisted with the preparation and organization of reports, presentations, and other documents Developed and maintained filing systems to organize and store documents Processed customer orders according to established procedures Monitored and ensured compliance with office policies and procedures Maintained uptodate records of office expenses and costs Assisted with special projects and other tasks as required ADP 1 One exchange/ United health care June 2015 - August 2018 Application data processor

Process application for citizens under health insurance Provide citizens with education to customers on the diffrent plans to choose from as well Managed a team of 5 payroll specialists, providing guidance and support to ensure timely and accurate payroll processing Developed and maintained internal controls to ensure compliance with federal and state regulations Designed and implemented a payroll system that improved accuracy of payroll records by 25% Performed payroll audits to ensure accuracy and compliance with all policies and procedures Collaborated with Human Resources to ensure accurate and timely processing of employee benefits Generated accurate monthly and quarterly payroll reports and analyzed trends Responded to employee inquiries relating to payroll issues in a timely and professional manner Assisted with the development and implementation of new payroll procedures Education

High School Diploma David W Carter High School at Dallas TX High School Diploma

Key Skills

customer service Advocate

People Person