Customer Service Team Members
Resume:
Renee E Bell
*****.********@*****.***
Objective
To work in a challenging Industry that will allow me to enhance the skills given to me at any
capacity.
Education
High School Diploma
Southeast High (1975)
Experience, Seminars, Courses and Training Classes in accordance with the job
Work Experience
Food Prep and Service Attendant (03/22 – Present)
American Food and Vending
Prep food by cutting, dicing and slicing of food
Incorporating different ingredients and spices together
Apply by all safety and sanitation policies and standards
Use positive customer service while serving guest
Caterer and Driver (11/19 – 03/22)
Jack Stack/Fiorella’s Event Center
Collecting of all food items of order from kitchen
Make sure cold/hot food item are stored in right compartment in truck
Paper products are collected for setup delivery spot
Set up tables at each delivery spot
Drive delivery by using GPS for correct address
Restaurant Server (03/19 – 10/19)
Famous Daves BBQ restaurant
Service of BBQ food to restaurant guest
Insert food items into the POS system
Clean tables and area before leaving
Learned and worked the Catering position
Restaurant FOH Assistant Manager (09/18 – 01/19)
Chuck E. Cheese
Delivering experience of service to the FOH and BOH
Scheduling team for guest count and positions needed
Approving of time for each employee
Supervise the play area while managing team members
Food and Beverage FOH Manager (08/16 – 07/18)
Hollywood Casino Kansas Speedway
Delivering Customer Service, you can taste and touch
Scheduling for guest count and positions needed for each shift
Supervises the dining room operations and anticipate the needs of the guest
Actively being a role model and leading by example
Opening and closing the restaurant for business
Interviewing and hiring the best qualified person for each position
Responsible for keys, safe and key code for alarm system
Knowing all positions of the restaurant for managing or filling in if needed
Ordering of inventory product using Stratton Warren/MMS
Approving of time codes in KRONOS
Bar Casino Beverage & Wardrobe Manager (10/14 – 01/16)
Isle Capri Casino (Cape Girardeau Missouri)
Comply with all Missouri Gaming Commission regulations
Mentoring and development of twenty Team Members
Interviewing and hiring of possible candidates for employment
Responsible for Team Members annual reviews
Manage labor, OT and wages
Build relationship with all shift TM’s by working a flexible schedule when needed
Spend 75% of time on the casino floor observing TM’s guest service skills
Responsible for Cleanliness and safety to provide passing on safety and health inspections
Staffing of the floor and making cuts when necessary
Round time observations and on the spot coaching’s
Monthly one–on-ones with TMs for personal goals
TM development and coaching for success
Responsible for running the day-to-day operations of the Wardrobe Department
Fitting and issuing of uniforms for all team members
Inventory and reconciliation for budget and cost
Server (07/13 –09/14)
Ruby Tuesday
Responsible for taking and serving of food/drink orders of paying guest
Giving guest the best possible customer serving while they dine with you
Being observant and pro-active of your guest needs when possible
To help and be a team player to your fellow team members with a positive attitude
Wardrobe Supervisor (11/11 – 03/13)
Hollywood Casino @ Kansas Speedway
Responsible for running the day-to-day operations of the Wardrobe Department
Direct the issuing of Department uniforms to all Hollywood Team Members
Establish and maintain business relationships with all department managers
Directly responsible for managing, coaching, and developing employees for improved performance
Maintain uniform stock and inventory levels for department budgets and re-order purpose
Responsible for interviewing possible candidates for employment
Conduct Team Members reviews in advance of due date
Managed Checkbook accuracy with P&L statement/budget
Ordering of uniforms and items need to do the job through Stratton Warren/MMS
Approval of Team Members time at work
Scheduling of Team Members weekly work schedule
Managing labor overtime and wages
Wardrobe Image Manager (08/07 – 06/11)
Ameristar Casino Hotel Kansas City, MO
Responsible for running the day-to-day operations of the Wardrobe Department
Direct the issuing of Department uniforms to all Ameristar Venues
Establish and maintain business relationships with all department managers
Directly responsible for managing, coaching, and developing six employees for improved performance
Provide assistance and feedback to Corporate for changes in uniforms
Maintain uniform stock and inventory levels for department budgets and re-order purpose
Responsible for interviewing possible candidates for employment
Conduct Team Members reviews two weeks in advance
Managed Checkbook accuracy with P&L statement/budget
Ordering of uniforms and items need to do the job through Stratton Warren/MMS
Help HR develop job description per position
Approval of time clock in and out through Kronos
Scheduling TM’s using UNIFOCUS
Managing labor overtime and wages
Safety BASE Coach/Safety training
Assistant Beverage Manager – Associate Beverage Manager (05/06 – 08/07)
Ameristar Casino Hotel Kansas City, MO
Comply with all Missouri Gaming Commission regulations
Mentoring and development of twenty Team Members
Providing assistant or facilitating Process Improvement Meetings
Interviewing and hiring of possible candidates for employment
Managing of the 20/70/10 Team Members updates per month
Responsible for Team Members reviews
Manage labor, OT and wages
Build relationship with all shift TM’s by working a flexible schedule when needed
Responsible for Cleanliness, Steritech/Health Department
Staffing of the floor and making cuts when necessary
Monthly one–on-ones with TM’s on your mentor list
TM development and coaching for success
Service Manager
Red Lobster Independence, MO (08/03 – 04/06)
Delivering hospitality, you can taste and touch
Scheduling for guest count and positions needed for each shift
Supervises the dining room operations and anticipate the needs of the guest
Actively being a role model and leading by example
Opening and closing the restaurant for business
Interviewing and hiring the best qualified person for each position
Responsible for keys, safe and key code for alarm system
Knowing all positions of the restaurant for managing or filling in if needed
Bartender, Host and Service Professional
Red Lobster Kansas City, MO
Serving great tasting drinks and food with a friendly smile
Certified Trainer of the Host position
Being attentive to the manager, the crew member and the guest at all time
Being knowledgeable of all positions at Red Lobster
Activities
My Sisters Keeper – Non- Profit Teenage Mentoring Group
Facilitated – Total Productive Maintenance Program at Folgers Coffee
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