Front Desk Medical Receptionist

Vicki Zou

**********@*****.*** 561-***-**** Boca Raton, FL

WORK & VOLUNTEER EXPERIENCE

Boca Delray Women Care, Delray Beach, FL June 2024 - present Front Desk Medical Receptionist - Check in patients and update patient information in digital patient database system. Prepare patient paperwork and charts for medical assistants. Carle Foundation Hospital, Champaign, IL Jan 2024 - May 2024 Intern - Completed weekly and monthly auditing for capnography monitoring devices and patient room whiteboards. Put together and handed out new patient admission folders to patients. Researched, designed, and put together an educational poster and booklet about Deep Vein Thrombosis for staff on the importance of using DVT prevention methods. Designed and posted multiple and various informational flyers and reminder signs throughout the units. Inspected quality of facility and made sure clean supplies and medical equipment were up to date.

Boca Delray Women Care, Delray Beach, FL May 2023 - Aug 2023 Intern - Prepared patient charts and organized patient charts by updating patient insurance information and paperwork. Responsible for answering phone calls from patients and scheduling appointments. Easy Healthcare Corporation, Burr Ridge, IL May 2022 - Aug 2022 Intern - Researched and created pregnancy health related blog. Reviewed and recommended improvements for company’s ovulation tracking app website design. Researched and identified specialists and influencers in fertility industry. Responded to customers’ inquiries online. Chicago Dental Society, Wheaton, IL May 2021 - Aug 2021 Volunteer - Cleaned up and set up rooms for patients. Checked in patients. Helped with inputting patients’ data into computer. Organized dental equipment.

Easy Healthcare Corporation, Burr Ridge, IL May 2020 - Aug 2020 Intern - Worked on customer service side of Premom branch, which helps women get pregnant naturally by tracking ovulation. Answered customers’ questions over social media and company website. Chi Tung Restaurant, Evergreen Park, IL May 2019 - Aug 2019 Intern - Took carry out orders over the phone. Coordinated with many restaurant employees while taking care of many customers. Worked at a very fast pace to respond to customers’ needs. Worldwide Impact Group, Naperville, IL Jan 2018 - Feb 2019 Co-founder - Promoted our mission and encouraged other students to work together on raising funds and bringing awareness in order to help improve the education and public health in distressed areas like Ningxia Good Samaritan Hospital, Downers Grove, IL Jul 2017 - Dec 2017 Volunteer - Prepared meal trays for patients. Responsible for answering phone calls in pediatrics unit. IvyMax Foundation Sep 2017 - Jan 2018

Fundraising Volunteer (IL) - Organized fundraising campaign and mobilized friends and other students to participate in the fundraising events. Raised about $700 for rural area of Ningxia, China. Public Health Group Member (Tongxin, Ningxia, China) - Researched and surveyed in villages to identify health problems. Proposed possible solutions in villages and local health system to local health agencies. COLLEGE ACTIVITIES

Chinese Language And International Development (CLAID) Performance Branch 2022 - 2024 Dance Leader - Choreograph and/or teach dances to members. Coordinate formations for dances. Determine behind the scenes logistics such as lighting cues, costumes, and props. Prepare dancers for performances. 2023 Show: https://youtu.be/HEvq_-4zpLI?si=USwjrMn7LNFhoaUt 2024 Show: https://youtu.be/ssVo2egznF0?si=UzkSsWNOWyk5nBQe Asian American Association (AAA) 2020 - 2023

• ‘Fashion Show’ Head Coordinator (2021-2022) - Interviewed and recruited dance and logistics coordinators. Planned out overall schedule for training dancers. Oversought dance and logistics coordinators and Fashion Show interns during the year. Reached out to local businesses for sponsorships of the event. 2022 Show: https://youtu.be/JaKZmpLrpaQ

• ‘Fashion Show’ Dance Coordinator (2020-2021) - Learned and choreographed dances. Led dance practices and taught dances to regular members. Prepared dancers for final performance. Recruited lead dancers.

• ‘Fashion Show’ Logistics Coordinator (2022-2023) - Manage and communicate logistics for members through social media. Develop a story for a film that complements the dances. Work with media team to execute script in a fil

Truth ‘n’ Beauty (TNB) 2020 - 2021, 2024

Member - Quickly learned dance choreographies. Participated in dance cover videos. Participated in live performances. Attended 2-hour practices twice a week. SKILLS

Top Skills: Leadership ● Responsibility ● Critical Thinking ● Problem Solving ● Organization ● Flexibility Technical: Clinical/Healthcare Experience ● Microsoft Offices (Excel, Word, PowerPoint) ● Tableau Software ● EPIC Interpersonal: Teamwork ● Communication

Languages: Chinese (conversational)

EDUCATION

University of Illinois at Urbana-Champaign May 2024 Bachelor of Science in Community Health: Education & Promotion Wake Forest University Expected May 2026

Master’s in health informatics (online, pursuing while working full-time) AWARDS

Hendrick House Scholarship

President's Volunteer Service Bronze Award

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