Customer Service Call Center

Professional Summary

Skills

Work History

KEVIN NOEL

*** ***** **** **** ********* E, Orlando, FL 32811 • Cell: 407-***-**** • ************@*****.*** Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over

[number] years retail experience in a fast-paced, team-based environment. Excellent communicator with [number] years in a demanding call center environment as a Customer Service Representative. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Trusted key holder

Creative problem solver

MS Windows proficient

MS Windows proficient

Strong client relations

Floor set design expertise

Training development aptitude

Proficient in cash management

Shipping and receiving professional

Cash flow management

Strategic sales knowledge

Credit card processing

Mediation capability

POS systems expert

Mediation capability

Multi-line phone talent

Credit card processing

Strategic sales knowledge

Shipping and receiving professional

Local/state health laws knowledge

Training development aptitude

Host/busser, 01/2012 to 04/2014

Red lobtser – Orlando, FL

I greeted guest showed them to there table made sure everything was clean and ready.as a busser i clean up after the guest after there left to make sure it was ready for the next guests Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Assistant manager, 04/2014 to 11/2015

Family dollar – Orlando, FL

Greeted customers entering the store to ascertain what each customer wanted or needed. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.

Provided an elevated customer experience to generate a loyal clientèle. Education

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Scheduled weekly inventory pickups and deliveries with vendors. High School Diploma: 2007

Boone high school - Orlando, FL

Associates Degree: History, Current

University of Central Florida - Orlando, FL

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