Customer Service Project Manager
Resume:
Ms. Danielle A. Sims
**** ***** ****., ***** *******, Ohio 44137
************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile
●Insurance claims adjuster with 2 years background in the auto and homeowners insurance industry. Looking to build a long-term career with dynamic larger company that allows opportunity for career growth.
●More than 15 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting.
●Team-oriented candidate who is able to provide assistance where needed to complete tasks.
●Ability to train, motivate, and supervise customer service employees.
Employment
M Power Corporation, Cleveland, Ohio 2017-present
Project Manager
Responsible for youth event facilitation
Directed or conducted recruitment, hiring, and training of volunteers
Development and implementation of company policies and procedures
ALLSTATE, Cleveland, Ohio
Property claims service specialist
●Communicated with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability.
●Recognize recovery opportunities in regards to subrogation and salvage.
●Identify fraud indicators for special investigation referral
Decisive Marketing, Cleveland, Ohio
2014-2017
2008 – 2014
Customer Service Manager
●Support sales reps in opening new accounts and upgrading existing service.
●Quickly and effectively solve customer challenges.
●Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Volunteer Experience
Life Change Institute, Cleveland, Ohio
2009-present
Counselor
●Assisted patients with community re-entry
●Scheduled patients for doctor visits and long term stay
●Helped organize and facilitate various community outreach functions
References
Dawn Johnson
Director of foodservice for East Cleveland City Schools
Quentin G. Swift Sr.
Co-founder M Power Corporation
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