TABREZ ALAM RASHID
+** **********TABREZ ************@*****.***
PROFESSIONAL SUMMARY
Self-motivated Individual with strong interpersonal skills and proven capability of having achieved success in various roles with various organizations. A seasoned professional in the field of Anti Money Laundering, Preparing SoWs, Taxation, Motor Insurance Claims, Accounts receivables.
SKILLS
Anti-Money Laundering
Accounts Receivable
Motor Insurance Claims
Mercury Tool
Team Leadership
Quality Assurance
Client Co-ordination
Cross Functional Co-ordination
Interpersonal Skills
Analytical & Problem-Solving Skills
MS Office Suite
Training and Facilitation
EXPERIENCE
JAN 2017 – MAR 2022
FEB 2023 – JUNE 2024
ADVANCED ANALYST/ Ernst & Young, BANGALORE
Assisting in preparing simple to complex EMS activities for their respective engagement teams
Having a complete understanding of the engagement teams BoB (Book of business) and providing periodic analysis to the Partner/team member of the engagement's financial status
Having regular catch up with engagement teams to get a through picture of engagement financial status
Analysing the current activities and recommend additional EMS services (To Grow Business)
Delivery and expansion/growth of their Market penetration and customer retention
Work with Market Leader and proactively identify opportunities to offer up services on accounts (monitor pursuits, wins, engagements)
Keeping the teams skills up to date and upskill periodically meet badge compliance requirements
Have regular connect with stakeholders to ascertain health of the business
Ensuring regular feedback to the requestors and Internal Reviewers
Working on engagement cycle on Mercury tool (Creating Opportunities, PACE, Pricing Plan, to opening codes for all the engagements
Setting up resource plans for the particular engagements
Creating contracts between the client and EY (Statement of Work, Master Agreements, Prime Sub-Memo(Contracts between EY and Subsidiaries)
Once the Engagement codes are created, planning on the billing schedules and performing/drafting the monthly bills.
Anti-money laundering, Due Diligence, Compliance towards individual and companies
Draft SoW for Clients on Taxation services
Effectively manage client and engagement acceptance risks across EY through PACE tool
Integrate with other systems (Ex: Interaction, Mercury, AML)
Guide users process of the AML identification and verification by an electronic document
Billing and engagement code setups
Collaborate and co-ordinate with the engagement teams to reuse existing AML identification to decrease the burden of the current team
OCTOBER 2015 – APRIL 2016
SENIOR ACCOUNTS RECEIVABLE SPECIALIST / MAERSK, CHENNAI
Preparing and maintaining customer related records
Managing the daily tracker for the team. Tracker including un-applied cash, aging report
Ensuring timely preparation, maintenance,reconciliation of financial / customer statement in compliance with the norms
Minimizing aged accounts receivable
Client interaction on daily basis to assess cash flow related risks
Sending accurate remittance for customer / client payments
Weekly and bi-weekly statements to clients
JUNE 2007 – SEPTEMBER 2015
SENIOR CUSTOMER MANAGER / ACCENTURE, BANGALORE
Understanding customer requirements and identifying the best solution in line with company processes and procedures
Resolving technical or complex Motor claims cases includes taking the problems out of the customer hands, registering a claim, arranging inspections, hire cars and repairs to get the customer back on the road as soon as possible.
Delivery of the team targets by achieving own business objectives effectively and further consistently maintaining SLA's
Handling and resolving technical or complex Motor claims cases, referrals, complaints, Reconciliation of Reserve
Trained on multiple processes (CHOX, E-FNOL, E-Choice and Commercial Claims)
Responsible for maintaining Floor/Team data
Responsible for mentoring and coaching new Joiners on the floor and sending their weekly report to Trainers/Operations
ACHIEVEMENTS
Active and prominent participant in Project related Drives to enhance productivity across the floor
Have been recognized and awarded for an excellent work towards Customer Satisfaction
Core Member of the pilot batch, for Customer Ownership Team
Core Member in planning, developing and execution of the claim project We@Accenture - an Ideation process
Rewards and Recognition:
oNumero Uno and Good Samaritan @ Accenture: In recognition of demonstrating outstanding contribution towards team motivation
oSummit Award: Super-exceeding performance, ownership, initiative
oSPOT Awards for excellence in work @ EY
EDUCATION
2004 - 2007
B.COM (MARKETING) / KRUPANIDHI INSTITUTE OF MANAGEMENT, BANGALORE