Customer Service Patient Safety

CHRISTAISJA JENKINS

803-***-**** ******************@*****.*** Columbia, SC 29229

SKILLS

Skilled in performing venipuncture on patients of all ages.

Knowledgeable in maintaining sterile conditions to prevent infection and ensure patient safety.

Proficient in maintaining accurate records and documentation in compliance with HIPAA and other regulatory standards.

Excellent verbal and written communication skills, able to convey information clearly.

EXPERIENCE

Supply Specialist, SCANG, December 2020-Current Eastover, SC

Provide full-time service to support Army combat missions as it relates to the mission of the South Carolina Army National Guard.

First responder to areas where natural disasters have caused mass destruction and support mobilization mission of logistical support for units mobilizing for federal missions.

Regularly attend mandatory military drill training to support routine aspects of technical supply management functions, Serves as the point of contact for customers with supply and services problems.

Phlebotomist, Clinical Laboratory Services, December 2023-April 2024

Winder, GA

Uses correct technique, policy, and protocol in collection and process of all specimens. Verifies identification of patient and specimen. Properly labels specimens with required information. Uses correct alternate patient identification procedures if hospital armband is not available.

Restocks an item in use, assuring its availability to the next person/shift. Maintains work area in a clean, orderly manner. Monitors expiration dates of all supplies and reagents and follows established protocol. Participates in work unit action plans and supports department based goals. Supports customer service, quality and financial initiatives in a positive and productive manner.

Communicates with patients and guests in a timely and courteous manner. Uses positive interpersonal skills in all patient /customer interactions. Receives incoming calls, documents incoming requests for blood collection or other information, and coordinates collections as needed. Communicates pertinent information to other team members using approved communication methods.

Processes specimens for testing including identifying, sorting, aliquoting, centrifuging, and labeling specimens appropriately. Assures proper storage and retention of all specimens for their designated time. Packages and prepares specimens for transport while maintaining appropriate specimen temperature for stability

Phlebotomy Clinicals, Labcorp, November 2023-December 2023

SC

Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.

Collected blood samples in a safe and sanitary manner according to established procedures. Adhered to HIPAA regulations while maintaining confidentiality of patient information.

Customer Service Representative, Sykes, August 2021-February 2022

Columbia

Navigate Medicare Websites to assist customers with open enrollment through peak seasons, Discuss Medicare policies with customers to help them understand their insurance options to best meet their health care needs, Take customer service complaints and assist them in problem-solving to meet their best insurance policy needs and also their financial obligations

EDUCATION AND TRAINING

Associate of Applied Science

In General Technology in Healthcare, Midlands Technical College, West Columbia SC May 2024

Cardiac Care Tech Program

Midlands Technical College, April 2024

Phlebotomy Program

Midlands Technical College, December 2023

Phlebotomy Clinical Training

Labcorp, Columbia SC November 2023

Cardiac Care Tech Clinicals

Lexington Medical Center

Francis Marion University, Florence SC

BLS Certification

CPR Certified

OSHA Certification

Blood borne pathogen Certification

Contact this candidate