Director of Operations
Resume:
STEPHANIE
KADA
DIRECTOR OF HEALTHCARE
OPERATIONS
**********@*****.***
Palm Harbor, FL 34684
CONTACT
SKILLS
** ***** ** ********** **********
experience
•
EMR super user (Athena, ECW,
Aprima, Nextgen, Epic
•
Primary Care, Cardiology, Sports
Medicine and Pain Management
•
• Six Sigma Implementation
• Revenue / Profit strategy/budget
• Billing and Coding
• Human Resources Management
• Provider Credentialing
• P&L Administration
• Hiring and Onboarding
• CMS/Medicaid Standard
• Relationship Development
• Facilities management
• Strategic planning
• Creativity and Innovation
• Contract Negotiation
• Licensing Requirements
• Regulatory Compliance
• Process Improvement
Employee Performance Evaluations
Accomplished healthcare leader with 18 years of Healthcare leadership experience, adept in strategic planning and Six Sigma implementation. Excelled in enhancing operational efficiencies, achieving financial targets, fostering team development with a blend of visionary thinking and financial acumen. Skilled in EMR systems and relationship building, successfully recaptured $5.5M in nonbilled revenue and increased profitability by 40% resulting to be top ranked Physician practices. PROFESSIONAL SUMMARY
Physician Practice Director
Harmony Cares Medical Group, Tampa, FL/ Orlando, FL Physician Practice Administrator
AdventHealth, Tampa, FL
EXPERIENCE
June 2022 - Present
Recruit, train, and develop employees along with providers for Primary Care locations with over 60 clinical employees providing mentorship, guidance, and opportunities for professional growth
•
• Created and managed budgets, ensuring financial targets were achieved. Set and implemented strategic goals and initiatives to align company with
• mission, values, and vision.
Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
•
Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
•
Collaborated with clinical departments on initiatives related to patient safety,
• quality of care and cost containment efforts.
Managed daily operations including scheduling, billing, payroll processing, personnel management, customer service, inventory control, budgeting and financial reporting.
•
June 2013 - May 2022
Responsible for overall operations for 8 Healthcare clinics; Multisite- Interventional Cardiology and Primary Care practices with over 80 employees and 20 providers.
•
Managed financial operations of physician practice, including budgeting, payroll
• and billing while recapturing 5.5 Million dollars in nonbilled revenue. Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
•
Evaluated operations of the practice, identified areas of improvement, and developed strategies to increase efficiency and profitability.
•
• Risk Mitigation
• Time management abilities
• Logistics Coordination
• Visionary Thinking
• Priority Management
• Financial Management
Operations Clinic Director
Patients First Family Medicine
Office Manager/Billing Manager
Pain Institute of Tampa, Tampa, FL
Collaborated with physicians to develop innovative approaches to delivering quality healthcare services within budgetary constraints.
•
Implemented new software systems to streamline workflow processes across
• multiple departments.
Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.
•
Developed and implemented organizational policies and procedures for facility and medical unit.
•
Analyzed data regarding patient volume, revenue cycle performance,
• productivity metrics and other key performance indicators. Ensured HIPAA compliance by developing policies governing access control, data security, privacy protections and other related areas.
•
Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services.
•
Monitored patient satisfaction and established quality assurance initiatives to
• ensure positive patient outcomes.
January 2009 - May 2013
Managed overall operations for multi-Primary Care practice's including employee engagement, scaling practice sites, physician engagement, patient experience, financial performance, and market growth.
•
Implemented innovative approaches to improving patient experience in order to drive customer loyalty and increase referrals.
•
Created monthly reports for senior management outlining patient satisfaction
• metrics, financial performance, and operational efficiencies. Developed and implemented clinical policies and procedures to ensure compliance with state and federal regulations.
•
Participated in professional development activities to keep current with health care trends and practices.
•
• Recruited, selected and onboarded skilled staff and providers for clinic. Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.
•
January 2005 - January 2009
• Trained and onboarded new employees for Primary Care locations.
• Administered annual operating and capital budget to facilitate profitability. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel for Pain Management clinic.
•
• Implemented revenue strategies through statistical analysis. Resolved customer inquiries and complaints with timeliness and
• professionalism.
• Assisted with the development of marketing and promotional materials.
• Developed and monitored office budgets and processed payroll. Six Sigma Certification
The Council for Six Sigma- CSSC
Diploma in Business Management
ELearning-ELC
Strategy and Operations Certification
International Business Management Institute- IBMI
Essential Management Skills Certification
International Business Management Institute- IBMI
Project Management Professional Certification (PMP) International Business Management Institute- IBMI
BLS/AED
EDUCATION
October 2021
May 2024
April 2022
January 2022
Expected graduation January 2025
March 2024
References available upon request
REFERENCES
Contact this candidate