Business Development Analyst

Nathalie Pierre

*** ****** ****

Fall River, Ma *2724

************@*****.***

PROFILE OF SUMMARY

Experienced professional with a successful career in banking, business development and administration.

Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective coordinator with the skills necessary to direct, train, and motivate staff to its fullest potential. Fluent in English, French and Haitian Creole. Proficient in Microsoft Word, Excel, Power Point, Outlook, Quick Book, Microsoft Publisher, Visual Script. Strong ability to quickly adapt to new environment.

WORK EXPERIENCE

COMMONWEALTH OF MA

May 2020 to Present Claim adjuster

Overseen unemployment benefits for claimants and Employers.

UPS

Nov 2023 to December 2023 HR Onboarding

Day to day hiring operation, scheduling Interview, process paperwork to finalize the hiring process.

SANTANDER BANK, N.A

2018-May 2023 Operation Specialist II, Business Analyst

Overseen the day to day operation of the new accounts.

SANTANDER BANK, N.A

2016 TO 2018 Retail Branch Manager per interim

Helping small Business to grow their business

AGAPE GLOBAL HEALTH

2013 to PRESENT Treasurer - Recruiter

SOVEREIGN BANK/SANTANDER BANK, N.A

2012- 2016 Retail Bank Rep II-Small Business Specialist

Manage the delivery of customer first service excellence. Responsible for the administration of sales, service, operational efficiency, risk applications, internal control and Human Resources management activities to meet bank objectives for the branch. Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Reports to the manager or the Retail District Executive in case there no manager.

SOVEREIGN BANK

2009 – 2012 Small Business Relationship Manager

Actively engage in customer outreach efforts focused on acquiring new small business customers. Outreach efforts will include but not limited to lead lists, internal and external referrals, and cold calling. Responsible for a portfolio of small business customers with a prescribed process for contacting these customers in order to grow, retain, and improve the profitability of these relationships. Conduct customer conversations and appointments following a prescribed sales process to effectively uncover customer needs and provide relevant solutions. Fulfills solutions including opening deposit accounts, completing the entire loan application process and servicing the ongoing needs of customers. Develops and maintains relationship with in-branch partners and key external business partners to increase cross-sell and achieve sales goals.

SOVEREIGN BANK

2007-2009 Sr Retail Banker

Actively sells Santander products and services. Assists CBO and CSM in assuring that the

physical security of the branch is not compromised. Determine the financial needs of each

customer.

SOVEREIGN BANK

2006-2007 Branch Operation Manager II

Conduct audits, Monitor cash-on-hand. Counsel and recruit CSR, prepare disciplinary notices. Write and deliver performances appraisals. Ensure that all CSRs are fully trained and acclimated to their jobs. Handling over and short statuses as well as ensuring compliance to policies and procedures in areas such as check cashing account withdrawals. Help reconcile branch settlements differences\Manages the branch in the absence of the CBO. Supervise the teller line and all platforms operations.

BANK OF AMERICA

2005-2006Teller Operation Specialist

Delight customers and exceed satisfaction goals. Create workforce stability by cultivating an engagement, spirited, and well-coached team. Provide tellers with subject matter expertise or complex transactions and issues. Train and coach tellers on key accountabilities and tasks. Identify customer needs and refer the appropriate products as services. Process transactions accurately and efficiently to build the customer’s confidence and trust, based on established policies and procedures. Primarily responsible for driving operational excellence. Ensuring that compliance requirements are met. Managing the banking center’s non-credit losses and coaching tellers Associates to high performance and provide input to manager on teller recruiting and performance.

BANK OF AMERICA (BOSTON)

2003-2005 Teller Manager

CODMAN SQUARE PHARMACY

2001-2003 Administrative and Pharmacist Assistant

Responsible for all billings, accounts receivable and payable. In charge of all administrative records. Processing fees,

report and claims. Responsible for the payroll of 15 employees. Support the filling of patient’s prescription’s Customer Service.

CORVINGTON COURIER AND SECURITY SERVICE S.A.

1996-2001 Executive Assistant

In charge of payroll for 700 employees. Developed and analyzed Market and reports. Maintained close contact with customers and all employees. Scheduling Security Guards worksheets. Book Keeping. Planning events for entertainment of the clients. Planning meetings and schedules for employees and employees as well.

EDUCATION

CAINFO (HAITI)

1991/1993

- Bookkeeping 1 & 2.

- Computer.

C.C.G.I. (MARIO CRAAN SCHOOL)

1995/1997

Administrative Secretary including:

- Accounting 1.

- Commercial French.

- Introduction of Commercial Law.

- Commercial Mathematic.

- Computer and Office.

- Statistic and Algebra.

I.S.A (HAITI)

1997/1998

- Archivist, Library and Stock Management.

- Introduction and Training in Teenage

Psychology.

- Claim processing.

C.C.G.I. (MARIO CRAAN)

1997/2001 BACHELOR IN BUSINESS ADMINISTRATION

NEW ENGLAND COLLEGE OF FINANCE

Summer 2004

- Principles of management.

- Fundamentals of Banking.

- Financial Statement Analysis.

NATIONAL LENDING COORPORATION (SAUGUS)

2005/2006

- Real Estate Investment.

- Loan Processing.

CAMBRIDGE COLLEGE

2006 to 2008

- Master’s in management

UMASS

2016

-Practical Project Management

CERTIFICATION

Secretary, Bookkeeping Business Development Skills, High School Diploma, Mortgage Specialist

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