Customer Service Front Desk
Resume:
NICOLE L. OLIVEIRA
New Hope, MN 55428
************@*****.***
EDUCATION
A.S. Business Management/A.A. Liberal Arts
Minneapolis Community and Technical College, Minneapolis, MN 2010-2013
QUALIFICATIONS
●Over 10+ years of expert customer service representative/ administrative experience.
●Substantial experience in coordination of business functions, meetings and special events
●Numerous commendations/awards for excellent customer service, teamwork and 100% goal satisfaction
●1.5 yrs Inbound call center experience. Technology & Website Support
● Great organization and time management skills. Intuitive problem solving and conflict resolution
● Technical Skills; Microsoft Office: Word, Excel, PowerPoint, Publisher, Adobe Photo Shop, Data Entry
PROFESSIONAL HISTORY
Administrative Facilitator Assistant 06/2013-12/2013
Woodbury Workforce Center, Woodbury, MN
●Assisted in facilitating in resume & career building workshops
●Maintained inventory and supplies for; workshops, office and employment materials
●Coordinating meetings, appointments and classes per facilities
Administrative/Front Desk Assistant
Jeremiah Program, Minneapolis, MN
07/2010 -07/2012
●Managed the front desk providing superior customer service to clients, vendors and internal staff
●Assisted with administrative tasks: data entry, job postings, coordination of special projects.
●Answered phone calls fielding questions about programming; directed calls to staff.
Administrative/ Procurement Assistant
Minneapolis Public Housing Agency, Minneapolis, MN
04/2007 -04/2008
●Purchased contract services to maintain state buildings, grounds and operations
●Oversaw budget for cost saving with review of management information/records
●Ensured state policy guidelines were strictly enforced for public housing and purchasing contracts
●Budgeted and projected accounts payable for vendors; created expense and monthly end reports
●Document compliance reviews, conducted performance reviews on vendors
Customer Service Specialist
Embassy Suites Hotel, Minneapolis, MN 04/2006 -04/2007
●Improved work productivity by 12% by designing forms to expedite hospitality/front desk function
●Coordinated guest reservations, check-in/out procedures and multiple line switchboard . In bound Call center reservations & pbx operations.
●Functioned as liaison between hotel departments including sales, hospitality, dining and security
●Maintained/tracked vendor transactions for efficient accounting processing
Receptionist/Customer Relations Associate 01/2004 -05/2006
Graphic Arts Studio, Minneapolis, MN
●Created customer data base for accurate information management and sales analysis
●Built new business relations to market graphic arts products and promotions
●Developed working knowledge related to visual strategies, design concepts and software systems
●Assisted in planning/executing business and advertising materials
●Arranged meetings, events and coordinated office functions
●Processed sales orders, subcontracted work orders and pricing.
ADDITIONAL EXPERIENCE
Server, IHOP Restaurant Inc., Brooklyn Center, MN 12/2007-present
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