Customer Service High Volume
Resume:
Jules Wiseman
Saraland, AL *****
************@*****.***
Dedicated employee/manager with more than 23 years experience in the retail/customer service/ hospitality industry. Skilled management professional specializing in boutique and corporate settings focused on excellent customer service. At ease managing employees, providing guests experiences and task management.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Bar/Club High Volume Bartender
Mud Bugs - Gulf Shores, AL
August 2022 to January 2023
• Responsible for opening and closing bar drawer and bank and credit card transactions
• Maintained a clean, stocked and upbeat fun environment
• Intensive beer and liquor knowledge while serving adult beverages
• Maintained proper work dress codes relatable to themed or DJ hosted nights High Volume Bartender
Shaggy's - Biloxi, MS
January 2022 to March 2022
• Experience with high volume and fast paced bar top and service well
• Ensure proper items, liquor, fruit and juices are prepped prior to shift and re evaluated before volume
• Weekly restaurant/bar training and meetings via Expanshare App and in house
• Performed closing and opening duties
• Prepared and served alcoholic beverages
• Maintained safety standards
Merchandiser/Project Planning/Sales
Ulta Beauty - Foley, AL
October 2019 to November 2021
• Planogram and floor set team
• Inventory control and merch flow
• Assures store visual standards and expectations are met and executed accurately
• Assists customers on sales floor as and when needed
• Attends weekly company video updates pertaining to store and company protocol Bartender
Cobalt - Orange Beach, AL
June 2020 to February 2021
• Worked in a fast paced and high volume dining establishment
• 12 years of experience with preparing cocktails
• Implemented food and drink safety guidelines
• Greeted guests
• Checked customer identification
• Worked dinner, closing and lunch shift
Store Manager
Francesca's - Mobile, AL
June 2017 to December 2017
• Interviewed job candidates and made staffing decisions.
• Counted cash drawers and made bank deposits.
• Organized private mailbox system using mailbox manager software.
• Hired, trained and evaluated personnel in sales and marketing.
• Examined merchandise to verify that it was correctly priced and displayed.
• Managed staff of 7 sales associates, 3 team leaders and 1 assistant manager.
• Assigned employees to specific duties to best meet the needs of the store.
• Completed profit and loss performance reports.
• Reported to the district manager regarding all store and staff issues. Store Manager
Torrid - Hattiesburg, MS
September 2016 to April 2017
• Reported to the district manager regarding all store and staff issues.
• Conducted store inventories once per quarter.
• Scheduled and led weekly store meetings for all employees.
• Assigned employees to specific duties to best meet the needs of the store.
• Promoted from Assistant Manager to Store Manager within 6 months.
• Managed staff of 10 sales associates, 2 team leaders and 1 assistant manager.
• Consistently met and exceeded store sales goals by a minimum of 7%.
• Executed all parts of on boarding hiring/training processes for each employee.
• Outstanding 94% percentage rating for in store customer satisfaction surveys.
• Maintained high average of ADT and UPT transaction status in KPI's Store Manager
Dairy Queen - Mobile, AL
June 2015 to November 2015
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Skillfully interacted with external vendors to obtain the best quality in pricing and product.
• Conducted timely performance evaluations for all front of house staff.
• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
• Promoted the business through participation in and sponsorship of community events.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Achieved highest employee retention rate in the region. server/bartender/supervisor Manager/Buyer/Merchandiser
Lucca llc - Orange Beach, AL
February 2008 to February 2012
- Orange Beach, 36561, AL
• Performed inventory control, ordering and purchasing.
• Attended nationwide apparel markets including LA, Dallas, Atlanta, and New York.
• Hired and trained employees, prepared weekly and monthly schedules, monitored and tracked employee performance and reviews.
• Responsible for front and back end of business, including driving sales and covering cost control.
• Ensured all social media and website design was accurate and up to date with current inventory and special orders.
• Promoted a very strong customer service experience, contacted customers weekly with current stock and sales promotions.
• Planned budgets and authorized payments and merchandise returns.
• Increased sales volume by 32% in less than 2 years.
• Conducted store inventories once per quarter.
Education
Bachelor of Science in Psychology
University of Mobile - Mobile, AL
2005
Skills
• Merchandising
• Banquet Experience
• Planograms
• Hospitality management
• Customer service
• Purchasing
Certifications and Licenses
ServSafe
Driver's License
Food Handler Certification
TIPS
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