Customer Service Data Entry
Resume:
Sarah James
Customer Service representative/Client Specialist
Seffner, FL 33584
***********@*****.***
• More than 15 years successful experience in customer service, sales,and support.
• Recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, negotiating, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer, customer,data entry, negotiating, Trouble shooting
• Excellent working knowledge using both Microsoft Excel, Word Perfect, Microsoft Word.
• Ability to train, motivate, and supervise customer service employees,and sales representatives .
• A team player, acknowledged as Total Quality Customer Service Professional.
• Top sales representative and closer
• SYNOPSIS OF ACHIEVEMENTS*
• Customer Service Quality awards including top 5% in department.
• The ability to recognize the customers problems and resolve them to the best of my abilities.
• The ability to trouble shoot and multi task.The ability to handle a great amount of calls in a timely manner.
• Top sales representative for company for many years.
• Ability to train new employees on how to pitch,rebuttal,and close a deal. Authorized to work in the US for any employer
Work Experience
Market place and Medicare insurance client representative Maximus Federal INC - Riverview, FL
October 2022 to Present
• Taking inbound calls from customers looking to sign up for or update their health insurance.
• Data entry and listening to the customers needs
• Helping customer set up healthcare account
• Escalating customers complaints and concerns to the appropriate department Dispatcher/Customer Service
AAA Communications - Brandon, FL
August 2021 to October 2022
• Taking inbound calls
• Customer service
• Data entry
• Dispatching calls too on call Doctors Plumbers or HVAC specialist
• Confirming callback received by patients
Team Trainer
Wendy's - Lenoir City, TN
February 2021 to July 2021
• Training new team members.
• Cash handling
• Food preparation
• Taking customer orders
Client Representative
Global Cpe - Riverview, FL
December 2011 to December 2019
• Contacting current clients who are up for Renewal and confirming that the product worked out for them.
• Explaining to the client on how our product has grown within the year.
• Comparing product to our competitors.
• Negotiating with client in pricing, and or payment arrangements in order to keep their business.
• Follow up calls to client throughout the year to confirm product is working right that way I can renew them the next year.
• Upselling clients a new product an additional services and features. Administrative Assistant
Morgan and Morgan Law Firm - Tampa, FL
August 2008 to December 2011
• Assisting the H.R manager in dealing with client relations as well as employees.
• Taking incoming calls and messages.
• Scheduling interviews and meetings.
• Scanning, copying, and organizing Files.
Universal Customer Service Representative
APAC Customer Service Inc. - Tampa, FL
January 2006 to August 2008
• Taking incoming calls from clients to track or ship their packages with ups.
• Assisting Irate customers in locating or scheduling a pick up for their packages.
• Negotiating with clients when they were unsatisfied in order for them to continue to be clients. Education
High school diploma
Riverview High School - Riverview, FL
May 2000 to May 2004
Skills
• Interviewing
• Cold Calling
• Pricing
• Negotiation
• CRM Software
• Conflict Management
• Employee Orientation
• Salesforce
• Retail Sales (10+ years)
• Training
• Customer Service Skills
• Quality Control Systems
• Inventory Control
• Computer Skills
• Client Relations
• Competitive Intelligence
• Sales Experience
• Customer Service
• Process Improvement
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Quality Assurance
• Project Management
• Quality Management
• Internal Audits
• Research & Development
• SAP
• Computer Networking
• Technical Support
• Writing skills
• Medical terminology
• Microsoft Excel
• Upselling
• Help desk
• Software troubleshooting
• ISO 9001
• Active Directory
• Merchandising
• HVAC
• Customer service
• Conflict management
• Project management
• Supervising experience
• Microsoft Access
• Telecommunication
• Account management
• Sales
• Negotiation
• Windows
• Training & development
• Presentation skills
• Pricing
Awards
GLOBAL CPE ACCOUNT MANAGER
January 2020
I have won several Awards throughout the years for being top sales rep of the company. HOME DEPOT HVAC REPRESENTATIVE
April 2005
Top 5%Quality And sales representative
Certifications and Licenses
CNA
February 2004 to July 2008
I'm also a CNA. I enjoy customer service and sales better. I just have to renew my license Assessments
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service fit — Proficient
May 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
June 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Technical support — Proficient
June 2023
Performing software, hardware, and network operations Full results: Proficient
Basic computer skills — Proficient
July 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Sales fit — Proficient
August 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Technical support: Customer situations — Proficient June 2023
Responding to technical support situations with sensitivity Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Professionalism — Proficient
May 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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