Customer Service Medical Records
Resume:
**/**** - **/**** ******* Service Representative
IQVIA (Remote)
Spectraforce Technology, Bogalusa, LA
Research, resolve, and document patient records.
Manage customer inquiries and medical records efficiently and accurately. Use wide range of applications utilizing multiple information systems. Maintain patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA) Participate in process improvement initiatives; maintain teamwork, customer service production and quality standards to assure timely, efficient and accurate call resolution.
Minimize patient dissatisfaction with active listening, maintaining a professional tone, and showing empathy to their concerns.
09/2022 - 02/2023 Patient Access Specialist
Spectraforce Technologies Inc, Bogalusa, LA
Medical records and health information specialists organize, manage, and code health information data.
09/2022 - 02/2023 Patient Access Specialist
Spectraforce, Bogalusa, LA
Assist patients in obtaining services, understanding policies and making health care decisions.
10/2020 - 03/2022 Prepaid Claims CSR
Ttec Holdings, INC, Englewood, CO
Customer service representatives interact with customers to handle complaints, process orders, and answer questions
Answer inbound calls from customers wanting to file dispute for posted unauthorized transactions, check status of claims submitted. Ask series of identification verification questions. Manage large amount of incoming calls. Ability to make decisions to resolve customers issues. Identify and access customers needs to achieve satisfactory goals. Build sustainable trust with customers. Upheld strict quality control policies and procedures during customer interactions. Gloria Pittman
20441 Tree of Life Church Rd, Bogalusa, LA 70427
Phone: 985-***-****
Email: *.*******@*****.***
Objective
Experienced customer service professional seeking position as a Patient Billing Representative with 5+ years of experience managing customer inquiries and medical records efficiently and accurately. Ability Summary
Individual with sound judgment, active listening skills, and computer skills for data collection and entry. Interested in a Call Center Agent position to apply proven ability to provide customer support duties. Bringing strong product knowledge and coaching skills to provide education on customer requests. Provides efficient, accurate, and courteous customer service. Knowledgeable in: computers and other office equipment, data entry skills, communications and listening skills, telephone and switchboard techniques.
Office skills in taking and delivering messages, typing, and handling diversity. Employment History
11/2018 - 01/2020 Customer Service Specialist
Maximus Services Llc, Bogalusa, LA
Evaluated customer account information to assess current issues and determine potential solutions.
Met and exceeded productivity targets by handling every interaction with top- notch customer service.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Upheld strict quality control policies and procedures during customer interactions.
Led team of 22 Customer Service Reps engaged in delivering assistance to customer service department on daily basis.
09/2015 - 11/2018 Customer Service Agent
General Dynamics Information Tech Inc, Bogalusa, LA Evaluated customer account information to assess current issues and determine potential solutions in choosing health plan. Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions. Prepared, completed and processed customer account forms and database changes.
Displayed strong telephone etiquette, effectively handling difficult calls. 10/2011 - 05/2013 Medical Assistant
Dr. Robert B. Kidd MD. A.P.M.C., Hammond, LA
Taking vital signs, updating patients information in electronic medical records, scheduling appointments, answering phones, venipuncture blood draws, perform urinalysis, assist in patient care, assist doctor in procedures, performs bladder ultrasounds, give IM injections.
1-year clinical medical assistant internship
Experience working as a receptionist and office assistant in a rehabilitation clinic
Detailed knowledge of medical terminology and administrative best practices
(including HIPAA and patient privacy standards)
Medical Assistant certification anticipated in 2017 Certified in First Aid
Detailed record-keeping skills for patient charts and follow-up care Extensive knowledge of digital medical records
02/2008 - 03/2009 Call Center Representative
Barrister Global Network, Hammond, LA
Evaluated customer account information to assess current issues and determine potential solutions in choosing health plan. Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions. Prepared, completed and processed customer account forms and database changes.
Displayed strong telephone etiquette, effectively handling difficult calls. 02/2008 - 03/2009 Call Center Representative
, Hammond, LA
Evaluated customer account information to assess current issues and determine potential solutions in choosing health plan. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions. Prepared, completed and processed customer account forms and database changes. Displayed strong telephone etiquette, effectively handling difficult calls
02/2008 - 03/2009 Call Center Representative
, Hammond, LA
Call Center Representative Barrister Global Network - Hammond, LA February 2008 to March 2009 Evaluated customer account information to assess current issues and determine potential solutions in choosing health plan. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions. Prepared, completed and processed customer account forms and database changes. Displayed strong telephone etiquette, effectively handling difficult calls
02/2007 - 02/2008 Switchboard Operator, Receptionist Tangipahoa Parish Sherff Office, Amite, LA
Operate the telephone system during the designated operating hours Ensure the telephone system is operating efficiently, and when problems arise, contact appropriate telephone repair personnel Project a pleasant and professional voice to callers Keep current information on phone numbers of company employees Greet all visitors, determine nature of business, provide appropriate information, and refer visitors to appropriate person in the organization or contact that person by telephone, arranging an appointment Provide information, directions, answers to inquiries, etc. as needed Receive and notify recipients of deliveries from UPS, Federal Express and other express carriers. Receive and notify appropriate persons of other deliveries such as supplies, furniture and equipment Ability to read and follow written instructions
Ability to project friendly and professional voice over the telephone Good keyboard skills with general understanding of computer applications PC skills including Windows, Excel, and mainframe data entry Good knowledge of the functions of the various departments and the services 02/2007 - 02/2008 Switchboard Operator/ Receptionist Tangipahoa Parish Sheriff Office, Amite, LA
Operate the telephone system during the designated operating hours Ensure the telephone system is operating efficiently, and when problems arise, contact appropriate telephone repair personnel Project a pleasant and professional voice to callers Kept current information on phone numbers of company employees Greeted all visitors, determine nature of business, provide appropriate information, and refer visitors to appropriate person in the organization or contact that person by telephone, arranging an appointment Provide information, directions, answers to inquiries, etc. as needed Receive and notify recipients of deliveries from UPS, Federal Express and other express carriers. Receive and notify appropriate persons of other deliveries such as supplies, furniture and equipment Performed duties directly related to the specific job assignment/work area. Ability to read and follow written instructions Ability to project friendly and professional voice over the telephone Good keyboard skills with general understanding of computer applications skills including Windows, Excel, and mainframe data entry Good knowledge of the functions of the various departments and the services 02/2007 - 02/2008 Switchboard Operator/ Receptionist Tangipahoa Parish Sheriff Office, Amite, LA
Switchboard Operator/ Receptionist Tangipahoa Parish Sheriff Office - Amite, LA February 2007 to February 2008 Operate the telephone system during the designated operating hours Ensure the telephone system is operating efficiently, and when problems arise, contact appropriate telephone repair personnel Project a pleasant and professional voice to callers Kept current information on phone numbers of company employees Greeted all visitors, determine nature of business, provide appropriate information, and refer visitors to appropriate person in the organization or contact that person by telephone, arranging an appointment Provide information, directions, answers to inquiries, etc. as needed Receive and notify recipients of deliveries from UPS, Federal Express and other express carriers. Receive and notify appropriate persons of other deliveries such as supplies, furniture and equipment Performed duties directly related to the specific job assignment/work area. Ability to read and follow written instructions Ability to project friendly and professional voice over the telephone Good keyboard skills with general understanding of computer applications skills including Windows, Excel, and mainframe data entry Good knowledge of the functions of the various departments and the services
06/2001 - 11/2006 Directory Assistance Operator
Bellsouth, Hammond, LA
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Answered up to 1000 calls per day in fast-paced environment, transferring callers to appropriate personnel.
Participated in emergency preparation meetings to understand crisis management procedures.
Completed connections between callers, departments and professionals. Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image. Answered each call within the allotted timeframe to minimize wait times. 06/2001 - 11/2006 Directory Assistance Operator
Bellsouth, Amite, LA
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service. Answered up to 1000 calls per day in fast-paced environment, transferring callers to appropriate personnel. Participated in emergency preparation meetings to understand crisis management procedures. Completed connections between callers, departments and professionals. Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image. Answered each call within the allotted timeframe to minimize wait times
Medical Assistant
1 Year of College or a Technical or Vocational School Northshore Technical College, LA
Education
1 Year of College or a Technical or Vocational School Pearl River Community College, MS
General High School Curriculum
High School Diploma
Bogalusa High School, LA
High School Diploma
High School Diploma
Bogalusa High School, Bogalusa, LA
First Aid Certification Certified Medical Assistant Medical Assistant
HIPAA
Medical terminology
Medical billing
First Aid Certification
Available to start work immediately.
Education History
Occupational Licenses, Certificates and Training
Honors & Activities
Graduated Distinguished Honor Student GPA 3.98
Work Keys Skills Test scored Silver Level
Additional Information
Detailed References
Brittany Washington, Supervisor
MAXIMUS
Dominique Smith, Trainer
MAXIMUS
Trunea Johnson
Contact this candidate