Support Specialist Front Office

CHARMAIN LEWIS

*** **** ******** ***, *******, PA 15120

Cell: 412-***-****

***************@*****.***

Administrative Healthcare Experience. Seeking a career that would utilize my experience Healthcare Administration.

Office Proficiency Using the Following, Medical Terminology, Insurance verification

Excel, Microsoft Word, Epic, Avaya, Genesys Software, ICD-9 and CPT Coding.

Certified Medication Administer.

EXPERIENCE

Trinity Health 03/2023 to Present

Residential Support Specialist

Support individuals with Intellectual Disabilities to Live Fulfilling and Independent

Lives. Create a supportive and inclusive environment by utilizing Daily Living

Assistance along with Individualized Care.

Implement behavioral support plans in collaboration with assigned team, utilizing

positive reinforcement and effective communication techniques to manage

challenging behaviors.

Communicate effectively with healthcare professionals, therapist, support staff to

ensure a person-centered approach to care.

Allegheny Health Network 03/2017 to 03/23

Elite Care Connect Representative Remote

Central Scheduling Department Answer Incoming Calls, Coordinate Scheduled Primary Care Visits and Procedures, Receive Pre-Admission Requisitions, link Orders and Schedule, Create Imaging Orders, Schedule Diagnostic Testing and Re-Direct Calls to Appropriate Departments.

Complete Registration Intake Forms including all Confidentiality and Hippa Consent.

Verify all Active Insurances add and complete Medicaid and Medicare Coverages

Confirm or verify Approved Imaging Authorizations.

Responsible for maintaining Department Productivity Levels, Completing Special

Project or Hospital and Physician Office Conversions that are assigned.

Ability to Utilize Software Programs and Electronic Tools to Resolve Patient Inquiries, Great Problem Solving and Networking Skills, Collect Certain Data for outside Entities.

Maxim Staffing Solution 02/2015 to 2017

Advanced Nephrology Associate

Front Office Administration

Perform Secretarial duties using specific software, knowledge of Medical Terminology Hospital, Clinic, and Laboratory Procedures. Schedule Appointments, Create Charts Including Patient Demographics, Compiling and Recording Medical Charts, and Reports.

Retrieve Patients Imaging and Lab result from designated Laboratory and Hospitals.

Answer Multi- Phone Lines for Six Satellite Offices.

Performed other duties as assigned or required.

Interim HealthCare

Personal Care Advisor

10/2014 to 2018

Provide daily living skills promote healthy personal hygiene. Administer medication maintain patient stability by checking vital signs and weight, Blood Pressure weekly

Assist with essential task, promoting independence and self-care. Document actions by completing forms, reports, and logs. Provide patient comfort by utilizing resources and material.

Promote a calm and supportive living environment.

8th Ave Medical Center

Front office Secretary 05/2014 to 09/2014

Patient charting, Prescription renewal. Answer high volume of incoming calls Schedule

Appointments, Verify Insurance Authorizations, Patient charting, Prescription Renewal.

Conduct Pre-Registration Functions Validate Patient Demographics. Identify all Patient

Financial Responsibilities

Urban Lending Solutions

Document Auditor 02/2013 to 09/2013

Receive recorded Mortgages and Modifications. Ensure figures and post are accurate.

Request original files and recorded billing fees. Deadline oriented, ability to complete

task independently log all Modification and Mortgages received.

Prepare balance sheets and audit statements, all documents related to finance. Make

notification to proper authorities that the audit has been complete and financial

statements are accurately and properly prepared.

.

Education

Everest Institute of Pittsburgh, 11/2010 to 09/2012

Administrative Secretary

Associate Degree

Median Health School of Business 03/1997 to 11/1999

Medical billing and Health claims Examination

Certificate Granted

Wilknsburg Regional Services 02/1996 to 10/1996

Medical Office Training

Certificate Granted

Contact this candidate