Customer Service Los Angeles
Resume:
Reseda Ca. *****
****************@*****.***
Yuliana Ramirez
SKILLS
● Leadership inspiring and motivated team individual, with integrity, fairness and a strategic mindset.
● Multitasking
● Positivity not a negative mindset
● Problem solving with the ability to resolve conflicts and come up with creative solutions to challenges
● Self-motivation: I take the initiative to solve problems and get the job done.
● Time management discipline to tune out distractions, meet deadlines and get the most out of the workday.
● Work ethic
● Adaptability can quickly acclimate to different environments and open to new processes and
● technologies.
● Attention to detail careful and deliberate in all i do,
● Collaboration
● Communication can interact with different audiences,
● Creativity with fresh ideas and new approaches.
● Customer service for both internal stakeholders and external clients.
● Decision making: I can assess a situation and determine the next steps to take, rather than continually ask for guidance.
● Empathy
EXPERIENCE
Self Employed: Malibu CA Housekeeping / Nanny
December 2021 - Present
● General household cleaning and tidying
● Laundry and ironing
● Cooking/help in the kitchen
● Childcare/babysitting
● Driving (school run, supermarket)
● Errand running (post office, dry cleaning)
● Food shopping
● dog walking/pet feeding, proxy parenting.
Los 3 Hermanos Mexican Restaurant : Sylmar Ca. Waitress/Cashier June 2015 - February 2019
● Greet and escort customers to their tables
● Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
● Prepare tables by setting up linens, silverware and glasses
● Inform customers about the day’s specials
● Offer menu recommendations upon request
● Up-sell additional products when appropriate
● Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
● Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages1
Weiss Properties: Los Angeles Ca. Receptionist
February 2012 - April 2014
● Customer service expert in handling customer concerns, which would decrease in customer complaints and negative feedback.
● Communication with accurate and timely information to customers via chat, phone calls, and email.
● Administrative Prepared accurate reports for the sales department, which supported the team in creating successful sales strategies.
● Filing
● Microsoft Office to prepare financial reports and analyze data.
● Scheduling meetings by contacting relevant offices through formal letters, phone calls, and emails ahead of time.
● Excel program to import data, filter results, and make calculations needed when generating reports. EDUCATION
City Of Angels Independent Study
September 2002 - 2004 = High School Diploma
1
.
Contact this candidate