Customer Service
Resume:
Jyssica Sabatini
Restaurant/Bar manager
East Greenville, PA 18041
****************@***********.***
I am a detail oriented person. Self starter and highly motivated. I am very organized and proficient in every task that I take on.
In my previous role as restaurant manager I was Able to provide excellent customer service and resolve customer complaints quickly and effectively. Very experienced with staff and time management. I was able to delegate tasks and implement new strategies that ultimately optimized the work flow within my team on any given shift.
I am also certified in Microsoft office, PowerPoint, excel and outlook. I have experience in multiple mortgage applications such as encompass.
Authorized to work in the US for any employer
Work Experience
Front of House Manager
COUNTRY PLACE - Perkasie, PA
May 2022 to Present
Front of House Manager/Bartender
The Palm Tavern - Palm, PA
January 2021 to May 2022
Mortgage Loan Officer Assistant
Intercontinental Capital Group - Pennsburg, PA
December 2020 to May 2021
Loan originator, customer service, proficient in velocify and encompass, data entry, certified in Microsoft excel, office, outlook and PowerPoint.
Server/Bartender
CARRIAGE HOUSE RESTAURANT - East Greenville, PA
May 2013 to January 2019
I worked at this restaurant continuously from 2013-2015 as a server/ bartender as well as a promotions manager and fill in bar manager.
Waitress/Assistant Manager
Valley cafe - Pennsburg, PA
January 2014 to August 2018
Administrative Coordinator
Bruno and son contracting - Pennsburg, PA
November 2016 to January 2018
Data entry, administrative work, billing, payroll, ordering, customer service, invoicing, Senior Branch Account Executive
One Main Financial Services - Quakertown, PA
February 2014 to January 2015
Loan officer, administrative work, data entry, customer service, Bartender and Manager
Sean Thornton’s - Philadelphia, PA
April 2012 to March 2013
Nursing Student Intern
Aria Health - Philadelphia, PA
January 2007 to June 2012
Server/Bartender
Alberts cafe - Philadelphia, PA
April 2011 to May 2012
Bartender and Manager
Cappy's Cafe - Philadelphia, PA
February 2008 to 2012
Education
High school or equivalent in Nursing
Frankfort nursing school - Philadelphia, PA
Skills
• Customer Service (10+ years)
• MS Office
• Microsoft Excel
• Microsoft Word
• Outlook
• Receptionist
• Sales
• Scheduling
• Data Entry
• Organizational Skills
• accounting
• Cash Handling
• Time Management
• Excel
• Filing
• Quickbooks
• Loan Origination
• Salesforce
• Banking
• Account Management
• Restaurant Management
• Restaurant Experience
• Bartending
• Office Management
• Credit Analysis
• Loan Officer Experience
• Customer service
• Banking
• Accounting
• Leadership
• Sales
• Payroll
• Account management
• Cash handling
• Office management
• Cash register
• Front desk
• Credit analysis
• QuickBooks
• Bartending
• Restaurant experience
• Hospitality
• Nursing
• Salesforce
• Human resources
• Negotiation
• Conflict management
• Employment & labor law
• Supervising experience
• POS
• Restaurant management
• Team management
• Bookkeeping
• Fine dining experience
• Serving
• Driving
• Shift management
• Quick service & fast food restaurant
• Culinary experience
• Food industry
• Assistant manager experience
• Store management
• Food safety
• Kitchen management
• Cocktail experience
• Management
• Organizational skills
• Time management
• Administrative experience
• Banquet experience
Certifications and Licenses
Food Handler Certification
Ramp
December 2022 to December 2024
ServSafe
Driver's License
RN License
Assessments
Outside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work motivation — Proficient
January 2024
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Restaurant manager — Proficient
March 2024
Managing restaurant staff and meeting customer expectations Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
January 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
January 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
January 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Bartending — Proficient
September 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
General manager (hospitality) — Proficient
January 2024
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Food safety — Proficient
January 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Cooking skills: Basic food preparation — Proficient January 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Reliability — Proficient
December 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Certifications in Microsoft office, power point, and excel. RAMP certified
Contact this candidate