Room Attendant Customer Service
Resume:
TASHANNA TAYLOR (in country)
Myrtle beach SC,29577
***.*************@*****.*** / 876-***-**** or 876-***-**** PROFESSIONAL SUMMARY
Dedicated and detailed oriented room attendant with 5+ years of experience in maintaining cleanliness and providing exceptional service in the hotel environments, seeking to contribute my skills and enthusiasm to as a room attendant. EXPERIENCES
ROOM ATTENDANT (h2b)
The caravelle Resort
6900 no Ocean boulevard Myrtle beach SC.
May 2024-present
ROOM ATTENDANT (h2b)
Beach Colony Resort
Ocean boulevard, Myrtle beach
South Carolina U.S.A
April 2023 – October 2023
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* Cleaned and prepared guest rooms according to established standards, including making of beds, vacuuming, dusting, and restocking amenities.
* Ensuring timely efficient turnover of rooms for arriving guests.
* Collaborated with housekeeping team to maintain cleanliness and orderliness throughout the hotel.
*Assisted guests with requests and provided exceptional customer service. LAUNDRY TEAM LEAD
R.O.K Hotel Kingston
2-4 Kings street
Kingston
Nov 2023 -April 2023
* Responsible for overseeing the laundry department to ensure that linen, towels, and other laundry items are cleaned, ironed, and folded according to hotel standards.
* Oversees the daily laundry operations including sorting, drying, folding, and ironing of linens, towels and other textiles.
Allocate equipment to staff and monitor daily equipment use, cleaning, and maintenance.
* Coordinate work assignments with manager.
* Ensure that laundry machines and equipment’s are properly maintained and serviced as needed.
* Monitor the quality of laundered items to ensure they meet the hotel standard and addressing any issues promptly and efficiently.
* Keep track of inventory levels of cleaning supplies ensuring that stock levels are maintained and replenished as necessary.
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* Train new laundry staff on procedures, safety protocols and quality standards. Supervising laundry team ensuring they follow established guidelines.
* Ensure that all processed items are perfectly clean and presented for guests.
* Responding to any guest request related to laundry services. ROOM ATTENDANT
R.O.K Hotel Kingston
2-4 king street
Kingston
May 2022 -Nov 2022
* Cleaned and prepared guest rooms.
* Ensure timely and efficient turnover of rooms for arriving guests.
* Working as a part of the housekeeping team to maintain cleanliness and orderliness throughout the hotel.
* Assist guests with requests providing exceptional customer service. ROOM ATTENDANT
Oceans Eden Bay
coral spring, Falmouth
Trelawny
June 2021- Nov 2021
* Cleaning and tidying guest rooms.
* Changing linens and towels.
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Sanitizing bathrooms and all high touch areas.
* Reporting maintenance issues.
* Keeping hallways and common areas clean.
* Greet guests politely and respond to their inquiries or requests.
* Provide excellent customer service to enhance guest experience.
* Assist with general housekeeping duties in public spaces. ROOM ATTENDANT
Jewels Dunns River Resort
Mammee Bay, Ocho Rios
ST Ann
March 2019 -March 2020
* Thoroughly clean guest rooms.
* Ensure all amenities are properly stocked.
* Change linens and towels. Making sure the bed is neatly made and the room looks inviting.
* Clean and disinfect bathroom fixtures restocking towels, tissues and other bathroom supplies.
* Help maintaining the overall condition of the room and its furnishing, identifying and reporting repair needs to maintenance promptly.
* Ensure that hallways, corridors and common areas are free from clutter and well maintained.
* Assisting with general housekeeping duties in public spaces.
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* Providing exceptional customer service to guests. HOUSEKEEPER SANDALS HOSPITALITY TRAINING PROGRAM/CASUAL WORKER Sandals Royal Plantation
Main Street Ocho Rios
ST Ann
Dec 2011- Mar 2012
* Thoroughly clean guest rooms and public areas.
Ensure all amenities are properly stocked.
* Change linens and towels, making beds as neatly as possible And make room looks inviting.
* Cleaning and sanitizing bathroom fixtures and restocking bathroom supplies.
* Cleaning and ensuring that all hallways, corridors and common areas are free from clutter and well maintained.
Skills
Attention to details: Thoroughly clean and organize guest rooms to meet high standards. Time management: Efficiently handle multiple tasks and prioritize responsibilities. Customer service: Friendly and approachable, ensuring guest satisfaction. Teamwork: Collaborate effectively with colleagues to maintain a positive environment.
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EDUCATION
Heart trust NSTA
sept 2019 English A stage 3 with distinction
City and Guilds Mathematics stage 2 with distinction Ocho Rios High
sept 2004- July 2009
REFERENCES
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