Operations Specialist Customer Service

Alena Yahorava

Lindenwold, NJ

609-***-**** *************@*****.***

Professional Summary

Detail-oriented IT professional with a strong foundation in cybersecurity and information assurance. Skilled in troubleshooting, network management, and customer service, with a proven ability to communicate effectively and improve processes. Currently pursuing a Bachelor's degree in Cybersecurity and Information Assurance, with a solid academic background and multiple IT certifications.

Technical Skills

Operating Systems: Windows, macOS, Linux

Networking: CompTIA Network+, TCP/IP, DNS, DHCP, VPN

Software: Microsoft Office Suite, Remote Desktop Applications

Hardware: PC Assembly, Maintenance, Peripherals

Security: Basic Cybersecurity Practices, CompTIA IT Operations Specialist

Certifications: CompTIA A+, CompTIA Network+, CompTIA IT Operations Specialist – CIOS, Cisco Operating Systems Basics

Languages: Fluent in English, Russian, Belarusian

Education

Western Governors University Salt Lake City, UT

Bachelor of Science, Cybersecurity and Information Assurance Expected Graduation Date: 06/2026

Relevant Coursework: IT Foundations, IT Applications, Data Management, Network and Security, Networks

Camden County College Blackwood, NJ

Liberal Arts & Sciences 09/2019 - 06/2021

GPA: 3.8/4.0

Certifications

CompTIA A+

CompTIA Network+

CompTIA IT Operations Specialist – CIOS

Cisco – Operating Systems Basics

Currently studying for CompTIA Security+ (certification expected by the end of 2024)

Professional Experience

Cherry Blow Dry Bar, Master Hairstylist 11/2017 – 01/2024

Assist the manager in hiring and training new employees.

Ensure compliance with OSHA regulations for hair salons.

Maintain familiarity with the Safety Data Sheet (SDS).

Achieve a 95% re-booking rate and high referral rates.

Lead sales of hair products and memberships.

Landry’s, Hostess 05/2013 - 11/2017

Managed high call volumes, answering up to 50 daily phone calls.

Handled reservations and provided excellent customer service.

Maintained knowledge of the menu and ensured guest satisfaction.

Gordon Retail Group, Store Supervisor 04/2013 - 07/2017

Oversaw daily store operations and managed a team of 15+ employees.

Achieved a daily sales target of $5000 consistently.

Adhered to strict food quality cycles and safety standards.

Additional Skills

Exceptional communication skills

Team-oriented and collaborative

Focused on process improvement

Rapid learner, adaptable to new technologies

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