General Manager Customer Service
Resume:
GEORGIA CONNELLY
SKILLS
• Budget Controls
• Employee Discipline
• Team Leadership Expertise
• Corrective Actions
Closing Tactics and Contract
Negotiations
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• Procedural Optimization
Business Operations
Knowledge
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• Program Administration
• Strategic Planning Skill
• Resource Allocation
• Customer Retention
• Operations Oversight
Customer Relationship
Management
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• Financial Leadership Abilities
• Training and Development
Performance Monitoring and
Evaluation
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Proactive Assistant General Manager with history of success managing operations, building teams and equipping
employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
WORK HISTORY
August 2021 - Current
Assistant General Manager Taza Lebanese Grille, 18600 Chagrin Blvd.
Launched quality assurance practices for each phase of development
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Accomplished multiple tasks within established
timeframes.
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Maximized performance by monitoring daily activities and mentoring team members.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Mentored and motivated team members to achieve
challenging business goals.
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Observed each employee's individual strengths and
initiated mentoring program to improve areas of weakness.
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Analyzed customer feedback data to identify areas of improvement and develop solutions.
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Motivated, trained, and disciplined employees to maximize performance.
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CONTACT
Lakewood, OH 44107
*******.********@*****.***
February 2020 - August 2021
General Manager Wingstop/DVGR Enterprises, Cleveland, OH (Multiple Locations)
May 2019 - February 2020
General Manager Taco Bell, Cleveland, OH
June 2010 - May 2019
General Manager -Grew to Position From Crew Member Einstein Bagels, Cleveland, OH
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
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Managed budget implementations, employee reviews,
training, schedules, and contract negotiations.
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Trained new employees on proper protocols and customer service standards.
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• Drove year-over-year business growth while leading team. Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
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Managed budget implementations, employee reviews,
training, schedules, and contract negotiations.
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Reconciled receipt totals, cash and credit payments to address shortages.
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Prepared products following restaurant, health, and safety standards and procedures.
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Packaged menu items into bags or trays and placed drink orders into carriers.
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EDUCATION
June 2000
Associate of Arts Business Administration And
Management
Cleveland Community College, Cleveland, OH
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