Project Management Customer Service
Resume:
Summary
Motivated and helpful professional with over 25 years of diverse experience helping others reach their potential. Respected and trusted by senior leadership.
Successful track record in conceptualizing, creating, and delivering course materials to the local fire department. Expertise in building
documentation infrastructure and establishing standard operating procedures. Strong communicator and critical thinker,
demonstrating a solid work ethic and exceptional organizational skills.
Specialties: Interpersonal and written communications, project management, resident recruitment, and general day-to-day office
management operations.
Skills Summary
Project Management
Report Preparation
Written Correspondence
General Office Skills
Customer Service
Scheduling
Collaborator
Planning and implementation
Payroll
Data Reporting
Computer Savvy
Problem solver
IDT’s/ SAP Training
Professional Experience
Program Manager
University of Arkansas for Medical Sciences – Housestaff Office
Salary $ 67,650
40 hours per week
April 2015 – Present
Assist in recruiting new residents to the hospital’s residency and fellowship programs.
Key accomplishments include:
●Collaborate with the assistant dean about budget planning, billing issues, Medicaid, and accounts.
●Coordinates scanning of new residents' and fellows’ files.
●Discuss Medicaid numbers and Malpractice insurance with departments handling current and new residents.
●Establishing and processing FMLA on all doctors in residency and fellowships.
●Assist all program coordinators to ensure all residents’ and fellows’ needs are met.
●Serves as liaison between various administrative offices and departments.
●Prepare and maintain the department budget.
●Make financial projections for planning purposes.
Assistant Program Coordinator
University of Arkansas for Medical Sciences – Emergency Medicine Department
August 2006 – April 2015
Salary $ 25,000
40 hours per week
April 2001 – December 2005
Assisted in the recruitment of new residents to the Emergency Medicine residency program.
Key accomplishments include:
●Collaborate with the residency director on a selection with the application pool.
●Coordinate resident interviews for 100+ applicants and collaborate with faculty on applicant selections.
●Manage residency pool, interview applicants, and a waitlist of 500 applications.
●Manage, track, and document current Emergency Medicine resident's time in the program.
●Facilitate written communications with residency applicants.
●Coordinate residency evaluations for faculty and residents through New Innovations.
●Assisted in residency coordination of meal tickets, vacation time, and course materials.
●Collaborate with our vested affiliate to ensure all requirements are met.
●Effective communication with internal and external customers.
Technology
Software:
Mastery skills- MS Office (Word, Access, Excel, PowerPoint), SAP, Web-based ERAS, Workday, EPIC- electronic medical record system, New Innovations
Web/Multimedia/
Social Media Tools:
Facebook, YouTube
Attributes:
Excellent written and verbal communication skills, proven office management, administrative, or assistant experience, attention to detail and problem-solving skills, and excellent time management skills
Education
UNIVERSITY OF ARKANSAS EVERSITY/ Grantham- Little Rock, AR
Business Administration, Bachelor’s Degree Enrolled January 2018, Received in October 2023
UNIVERSITY OF ARKANSAS FOR MEDICAL SCIENCES – Little Rock, AR
EMT-B, 12/94
ARKANSAS ARMY NATIONAL GUARD- Camp Robinson, North Little Rock, AR
Air Evac Medic, 6/94
NORTH LITTLE ROCK WEST CAMPUS – North Little Rock, AR
High School Diploma, 5/91
OTHER: Attended ACGME and CORD conferences in 2014
Volunteerism
Assistant Fire Chief, June 1991 – October 2008
Scott Volunteer Fire Department
Firefighter, January 2020- current
Training of new firefighters and existing firefighters. Documentation of all calls in the NIFRS system. Assisted with the implantation of standard operating procedures. Responsible for equipment maintenance.
References
Brandi Sears, Personal Friend 501-***-****
Angela Duncan, Advanced Nurse Practitioner 501-***-****
Dr. Katherine Denning, Professor for Grantham 785-***-****
Dr. Sonia Chaudhary 803-***-****
Danita Walker, VA 501-***-****
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