Terrance Groves-EL Resume

TG Terrance Groves-EL

Markham, IL ***** 464-***-**** **********@*******.***

EDUCATION Undergraduate General Studies

Northwestern University, Evanston, IL

Philosophy 361

270Rhetoric, Democracy and Empire in Athens Greece 210Performance and Poetry

114 English Literature

Undergraduate General Studies

Oakton Community College, Des Plaines, IL

Public Speaking

English 101

Multi-Cultural Psychology

English 102

G.E.D. General Education 06/2000

School District #428, Jefferson County, Illinois

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. SKILLS Schedule Management

Excellent navigation

Patience and understanding

Customer Service

Punctuality

Passenger Safety

Dependable and Trustworthy

Effective communication skills

Customer-Oriented

State Driver's License

Vehicle Maintenance

Passenger transportation

Local knowledge

Customer Engagement

Cleanliness

Safe Driving

Route Planning

Time Management

Defensive Driving

Fuel Efficiency

Tech-savviness

Customer Relationships

Safe Driving Practices

Passenger Assistance

Customer Support

Ability to Lift 50 Pounds

Routine Vehicle Maintenance

Special Needs Passengers

Customer Retention

Fluent in English

Strong Working Relationships

GPS Navigation

WORK HISTORY RIDESHARE DRIVER 04/2020 to 08/2020

Lyft Chicago, IL

Developed strong communication skills while interacting with diverse groups of riders daily.

Responded to passenger concerns and complaints politely and professionally.

Followed company guidelines and policies when interacting with passengers.

Assisted passengers with loading and unloading luggage for enhanced customer care.

Picked up riders at designated locations and greeted upon vehicle entry. Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

LIVERY DRIVER 05/2018 to 04/2020

Reliable Transportation Hazel Crest, IL

Kept detailed trip logs for accurate billing and reporting purposes while adhering to privacy guidelines regarding client information. Navigated efficiently through traffic by utilizing GPS technology and personal knowledge of local routes.

Increased repeat business by building rapport with clients through friendly conversation and professional demeanor.

Handled cash transactions accurately, promoting trust in the company''s financial operations.

Resolved customer complaints professionally, preserving company reputation and leading to positive reviews from satisfied clients. Established trust with corporate clients by arriving punctually for scheduled pickups and meetings.

Regularly inspected vehicle for safety concerns, addressing any issues promptly to avoid potential accidents or delays.

Updated vehicle maintenance records consistently, contributing to optimal performance on the road.

Adhered to all state and federal regulations for livery drivers, maintaining an excellent driving record.

Collaborated with dispatch team to ensure accurate scheduling and efficient route planning.

Coordinated effectively with team members during high-volume periods or challenging situations, ensuring seamless operations under pressure. Enhanced customer satisfaction by providing timely and safe transportation to various destinations.

Contributed to marketing efforts by participating in promotional events as a representative of the company''s livery services.

Assisted passengers with luggage, ensuring a smooth pick-up and drop-off process.

Maintained a clean and well-functioning vehicle for a comfortable passenger experience.

Vacuumed, cleaned and sanitized vehicles between customers. Followed road rules to protect passengers and prevent accidents. Frequented high-volume areas such as airports and bars to pick up spontaneous fares.

Obtained fares from passengers, issued change and secured cash from theft.

Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.

PERSONAL CARE ASSISTANT 05/2014 to 12/2019

State Of Illinois-Department Of Human Services Chicago, IL Assisted clients with daily living needs to maintain self-esteem and general wellness.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties. Built strong relationships with clients to deliver emotional support and companionship.

Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.

Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Planned, prepared, and served meals and snacks according to prescribed diets.

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs. Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times. Promoted independence with structured routines and clear communication to support clients in their daily lives.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain. Transported individuals to events and activities, medical appointments, and shopping trips.

Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.

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