Customer Service Warehouse Manager
Resume:
Terence L. Knight
Winter Garden, FL 34787
***********@***.***
CAREER OBJECTIVE: Seeking a challenging position where my skill and abilities will be Effective used and demonstrated in a growth orientated company. After Hours / TMWTUX / Tailored Brands 04/2003-present 14748 W. Colonial Dr. Orlando, fl.
407-***-****. Corporate office 1-281-***-****
Lead Driver
Take the lead in scan in all transfers, loading and unloading, filling out whatever Paper that is needed. Problem solving with issues with shipping, communicate with stores to Have a good working relationship.
Driver
Deliver to Jacksonville, South Georgia, South Miami, west PalmBch, Tallahassee, East coast, West Coast such as Ft. Myers, Naples, Sarasota, St. Pete, Clearwater, Tampa, Gainesville, Ocala. Warehouse
Worked in Laundry, Production, create orders, shoes, break down, inbound and out bound basically, All Departments of the DC.
Wired Technologies Group, Inc. 08/2007 -03/2008
654 Home grove Dr.
Winter Garden Fl. 34787
Prewired, cable, cat5, data, alarms .install magnets, cameras, install wall unit Vacuum. Part time
Gutter King 07/2002-09/2002
4994 W. Robinson St. Orlando, FL
Installer Helper Warehouse Person, Shipping, Receiving, Disney Worldwide services 03/2001-09/2002
Lake Buena Vista, fl.
Liquor Department
Pull orders for the bars on for Disney
Shipping & Receiving
Pulled orders and shipped UPS, FedEx
Drive forklift
ABF freight 3/2000-8/2001
3732 Bryn Mawr St.
Orlando, FL
Load; unload trucks, with forklift and pallet jack. Part-time
Freeman Decorating Company 03/2000-06/2002
2200 Consulate Dr. Orlando, FL
Warehouse, Art Deco, Carpentry, freight, and shows at Convention Centers and Hotels. Forklift, setup shows.
Ferguson Enterprises, Inc. 01/1987-10/1999
10355 S. Orange Avenue, Suite A
Warehouse Manager
Ferguson is the number one plumbing supply company in the nation. As the warehouse manager, I managed growth of annual shipments ranging from $10 million to $20 million dollars, and managed a team of 30 people.
JOB SUMMARY-WAREHOUSE MANAGER
Responsible for directing the daily activities of the warehouse, including labor scheduling supervision and proper utilization of space, equipment and manpower, including staffing, warehouse operation, maintenance of the facility and equipment, implementation of safety/security/housekeeping and sanitation programs, budgeting and customer service. SPECIFIC DUTIES & RESPONSIBILITIES
Communications
Attend warehouse meetings. Interact with general Manager, Distribution Center Manager and Warehouse Supervisor to establish goals. Interact with traffic, customer service, human resources, and maintenance and warehouse employees. Layout
Develop a space utilization plan to meet prescribed cost and service standards. Develop and implement an effective product locator system and update as necessary. Labor Management
Develop and maintain a productive work team by creating programs for hiring, training and professional development. Apply sound communication and motivational techniques in supervising, counseling and disciplining subordinates. Implement an appropriate performance evaluation system for recommending promotions, wage increases and terminations. Equipment
Monitor the cleanliness and working condition of all equipment (forklifts, clamps, hand jacks, etc.) And oversee adjustments and/or repairs as necessary. Report utilization to Accounting on a monthly basis.
Safety
Develop, implement and direct programs to ensure safety of all personnel, equipment and property. Provide safety instruction to personnel as needed (formal/informal). Report all work- related injuries to personnel immediately.
Housekeeping
Create and manage programs to keep tools and equipment in designated areas; schedule cleaning of equipment; store products in neat, straight rows inside painted perimeters; salvage or dispose of all damaged freight within 30 days of customer approval; supervise cleaning of restrooms and breakrooms, maintain strict rodent and pest control; assure compliance with appropriate government regulations.
Customer Service
Continually maintain a professional and courteous relationship with all customers. Shipping/Receiving
Ensure that customer orders are packed and shipped in a timely fashion within prescribed cost levels. Develop and implement an effective receiving operation that minimizes cost and ensures receiving paperwork is processed accurately and promptly. Traffic
Control and direct all transportation into and out of warehouse to meet company standards of customer service, cost, safety and security.
Budgeting
Participate in the preparation of budgets, revenue projections and account analyses. Terry’s Tile 1985-1987
Orlando, FL
Self Employed
Ceramic tile installer. Responsible for all function of the business. Central Park Health Care Center 1984-1985
Orlando, FL
Nursing Assistant
EDUCATION
Orlando Vocational Technical Center
Orlando, FL
1983-Certified Nursing Assistant
St. Croix Central High School
St. Croix
1982-High School diploma
REFERENCES
Available upon request.
Contact this candidate