Sales Engineer Product Management
Resume:
GEMARON C. WILLIS
*******@*****.***
https://www.linkedin.com/in/gcwillis/
West Orange, NJ
EXPERIENCE
Solar Consultant New Jersey
Momentum Solar 1/2024 - Present
Attended pre-set scheduled appointments with homeowners and educate them on the benefits of solar energy
Answered any questions and concerns homeowners may have about solar power
Designed customized solar panel systems tailored to specific site conditions and energy requirements
Conducted comprehensive energy assessments to determine clients’ solar needs and potential savings
Capitol Projects - Sub Stations New York
Con Edison Energy 2017 - 2023
Managed 2 person project teams on complex infrastructure installations
Responsible for retrofitting control room equipment (alarms, control boards, etc.)
Responsible for field installations (Transformers, Potential Devices, etc.)
Ensured all activities were completed within compliance of Federal and Local standards
Senior Solution Architect New York/Hybrid
Savision Inc 01/2016 - 01/2017
Developed and delivered of Savision's platform (PaaS) post-sales demonstrations
Represented the Savision product suite to customers at field events such as conferences, seminars, etc
Responded to functional and technical elements of RFI's/RFP's and platform evaluations
Provided proactive technical support to current and prospective clients
Communicated with prospective customers assisting and guiding through the evaluation G selection process
Delivered in-person and web-based training sessions for clients
Acted as the customer advocate and liaison for product management and development
Proposed and/or design technical solutions, which include creating prototypes and proofs of concept.
Senior Solution Architect New York
RealMatch Inc 01/2014 - 01/2016
Created, developed and delivered of RealMatch's platform demos
Represented RealMatch at field events such as conferences, seminars, etc
Responded to functional and technical elements of RFI's/RFP's
Communicated with prospective customers assisting and guiding through the evaluation G selection process
Managed and delivered web-based training sessions for internal and external user groups
Acted as the customer advocate and liaison for product management and development
Performed platform site QA for new onboarding partners
Acted as Salesforce Admin for the stateside departments such as Sales, Marketing, Support G Account Management
Created and maintain the SharePoint site for the Sales team
Conducted product training for sessions for all internal employees from new hire up to C-Level
Technical Solutions Professional Jersey City
AvePoint 01/2011 - 01/2013
Developed and delivered of AvePoint's platform demonstrations
Represented the AvePoint product suite to customers at field events such as conferences, seminars, etc
Responded to functional and technical elements of RFI's/RFP's
Provided proactive technical support to current and prospective clients
Communicated with prospective customers assisting and guiding through the evaluation and selection process
Delivered web-based training sessions for clients
Acted as the customer advocate and liaison for product management and development
Proposed and/or design technical solutions, which include creating prototypes and proofs of concept
Aligned product line to provide a comprehensive solution that satisfies the customer's business needs
EXPERIENCE
Principal Support Lead/Technology Consultant Long Island, NY
CA Technologies 01/1999 - 01/2010
Provided technical leadership to the global support community through established community forums, writing technical documentation, reviewing knowledge documents and performing training for engineers
Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures and instilled shared accountability for achieving project milestones
Identified cross-training opportunities G drove timely technical reviews of knowledge management content
Improved the team's performance, product capabilities, and customer satisfaction
Contributed to reviews and product requirement discussions with the Development team
Resolved client issues including, implementation, configuration, and troubleshooting
Led the team effort to resolve escalated support issues
Investigated technical problems to determine the root cause G forward findings to engineering department
Collaborated with the Support Planning team for the product line to drive direction through enhancements or fixes that are considered predominant issues by the customer base or user group
Researched and investigated complex questions or CA product defects for the product line
Used traces, dumps, debuggers, reviewing product source code or other software tools as a precursor to involvement by engineering team
Used available technology such as scripting languages to provide workarounds or solutions for custom requests
EDUCATION
International Trade
Auburn University
SKILLS
Agile, Ajax, APIs, Big Data, CRM, CSS, Hadoop, HTML, ITIL, Javascript, Linux, NetApp, SaaS, PHP, PMP, Product Management, Ruby, SalesForce, SCOM, SDLC, SharePoint, Cloud Computing, SQL, CSM Scrum Master, Unix, Waterfall, JIRA
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