Customer Service High School

KAYCEE MENZ

Roseville, MN *****

612-***-**** - ************@*****.*** - WWW: Bold Profile

EDUCATION

**/**** **** ****** *******

Culbertson High School - Culbertson, MT

PROFESSIONAL SUMMARY

Driven and customer-focused professional with a proven track record at Famous Daves Of America, excelling in customer service and cash handling. Demonstrated ability to maintain high accuracy levels in fast-paced environments, enhancing customer satisfaction and loyalty. Skilled in POS system operation and known for exceptional work ethic and integrity, significantly contributing to efficient team collaboration and workflow.

SKILLS

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Time management skills

Cash Handling

Cleaning and sanitizing

Professionalism and Courtesy

Basic Math Competence

Product Knowledge

Refunds and exchanges

Point-of-sale system operation

Order Verification

Promotions and Discounts

Understanding

Liquor Law Compliance

Honest and Dependable

Problem-Solving

Staff Training

WORK HISTORY

05/2023 to 05/2024 Shack Cashier

Famous Daves Of America – Roseville, MN

Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Built relationships with customers to encourage repeat business. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Served food and beverages promptly with focused attention to customer needs. Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.

CERTIFICATIONS

ServingU Alcohol Certification, SchooX - July 10,2023 Certificate's Verification

Link: www.schoox.com/c233752208 Code:23a69a7

Driver's License: MN

LANGUAGES

English

Native or Bilingual

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