Team Member Field Associate

Kelly Simpson

**** ******** ****, **********, ** 35173, *********@*****.***, 256-***-****

Objective: To work in a challenging position within an upstanding company

Education: Master of Business Administration, Jacksonville State University, Jacksonville, AL, 2008

Bachelor of Science, Marketing, Jacksonville State University, Jacksonville, AL, 2002

Experience:

Alacrity Solutions – 5-2003 – Present

Senior Regional Field Associate

Direct manager for Regional Field Associate and Field Assistant teams (15 members)

Oversee all departmental duties

Coach team member on areas where improvement is needed

Interview, hire and train team

Develop training materials

Identify procedural issues and correct them by process changes

Review team coverage and complete territory shifts as needed

Design, submit and test enhancements for team

Participate in important company meeting throughout week

Serve as an escalation path for the team

Alacrity Solutions – 12-2020 – 05-2023

Regional Field Associate

Maintain and support regional network relationships

Aid in obtaining adjuster approvals on repair assignments

Review repair losses ensuring timely and thorough updates by network vendors

Coach vendors on program success

Serve as first contact on regional QA calls

Ensure documentation is current and accurate for repair assignments

Responsible for reviewing, writing, and testing system enhancement requests for department

Alacrity Solutions – 03/2015 – 12-2020

Customer Support Group - Program Specialist

Respond to vendor, carrier, and team member inquiries in a timely and helpful manner

Steadily hone relationships with vendors, carriers, and team members

Utilize strong analytical skills to spot potential problems and strong problem-solving skills to work towards resolution daily

Coach program vendors

Consistently maintain low overdue estimating percentages in a heavy volume area

Serve as a mentor to team members

Past responsibilities in this position prior to restructure:

Screening estimates

Xactimate Queue Team member

Feedback Team member

Alacrity Solutions – 02/2006 – 03/2015

10/2005 – 02/2006 (Staffing Agency)

Contracts and Credentialing Representative

Managed credentialing process for over 300 accounts by ensuring companies were fully credentialed through collecting, reviewing, and requesting revisions on insurance certificates, licenses, and Background Consent Forms

Administered background checks

Utilized strong analytical skills to spot potential problems

Maintained and strengthened relationships with assigned companies on program and their agents/brokers

Successfully aided in problem resolution for program vendors

Produced process/database improvement ideas and aided in database enhancement collaborations

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