Service Representative Customer
Resume:
Rosalinda Garcia Phoenix, AZ
***************@*****.***
EXPERIENCE
Peckham National Passport Information Center - Phoenix, Az Customer Service Representative
July 2023 - December 2023
Stayed up-to-date on Country laws regarding immunization requirements to complete accurate applications.
Provided clear instructions for obtaining required documents, saving both time and resources for applicants during the application process.
Assisted customers with complex cases, resolving issues promptly and professionally.
Enhanced customer satisfaction by providing timely updates on application statuses and addressing inquiries courteously.
Handled sensitive personal information with utmost discretion, adhering to strict privacy policies and safeguarding confidential data.
Informed customers by telephone or email of additional steps needed to obtain licenses.
Offered additional support during peak seasons or staff shortages, demonstrating flexibility and adaptability in a fast-paced environment.
Expedited passport applications by effectively managing high-volume workloads and prioritizing tasks.
Private Family Childcare Provider - Phoenix, Az
Childcare Professional
March 2020 - July 2022
Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
Encouraged children's emotional and social development.
Supported emotional well-being through attentive care, positive reinforcement, and effective communication techniques.
Collaborated with other caretakers to provide consistent care across various settings.
Developed strong relationships with parents to better understand each child''s unique needs and preferences.
Assisted in daily hygiene activities to support child development.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Monitored the children's overall health, recording any concerns. Assisted with prescribed medication administration.
SKILLS
Significant knowledge of
medical terminology.
Able to work well under
pressure, including
fast-paced,
detailed-oriented
environments.
Effectively manage many
tasks simultaneously.
Proven ability to work
independently or as a
collaborative team member.
Motivated self-starter with
an aptitude for learning new
skills quickly.
Strong analytical and
problem-solving skills.
TECHNOLOGY
Oracle
Microsoft Office (Exel,
Outlook, PowerPoint,
Publisher, Teams, and Word.
LANGUAGE
Bilingual English/Spanish
EDUCATION
South Mtn. Community
College
Logistics Health Incorporated - Phoenix, Az
Customer Service Representative
June 2018 - February 2020
Streamlined call center processes for improved efficiency and reduced wait times.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Supported business growth initiatives by efficiently managing an increasing volume of projects without compromising quality or timelines.
Assisted clients with understanding their insurance policies, benefits, and in-network providers to promote informed decision-making regarding healthcare services.
Safeguarded client privacy by adhering to stringent HIPAA regulations in all aspects of work responsibilities.
Processed medical insurance claims and payments.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Medical Support L.A - Phoenix, Az
Medical Record Sorter
January 2018 - June 2018
Gained extensive medical terminology knowledge in data entry, analysis and reporting.
Sorted and distributed incoming and outgoing medical records.
Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Utilized electronic medical record systems to store, retrieve and process patient data.
Analyzed complex medical records to identify discrepancies in accuracy and completeness.
Reduced errors in patient billing by carefully verifying insurance information during the registration process.
Reviewed charts and flagged incomplete or inaccurate information.
Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
Collected payments from customers using a large variety of insurance programs, adjusting amounts based on specific plan directives.
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